Dillons Pharmacy

Reviews

• XM

  Xavier McCoy

  Jan 25, 2026
  5.0
  Consistently good service!
• CR

  Cera Roberts

  Dec 4, 2025
  1.0
  I have consistently had poor customer service at this Derby location regarding my daughter’s prescriptions. One prescription was an OTC item and staff never notified me that it was OTC and after a projected one hour wait, we came to the pharmacy through the drive thru to be handed a paper copy of the prescription. When I asked if someone could grab the OTC item since my daughter was clearly upset in the back seat, I was told that was not their job and that I would have to come inside with my sick child to get it myself. Mind you, this is a OTC item commonly kept BEHIND the counter at many retail pharmacies for this reason. Recently, my daughter’s breathing treatment and oral steroid was sent to the pharmacy by accident and after they had the prescription for an hour, I once again came through the drive thru. I had to wait 10 minutes behind a women who got her prescription finished up while waiting in line and then I pulled up to the window, I was told my daughters two prescriptions would not be ready for another 45 minutes. Even after stating the importance of getting these medications as soon as possible so my daughter could breathe, the associate replied that there were other people ahead of her and that those prescriptions took priority over her. But if my daughter had visited the associated Little Clinic next door those same prescriptions would have been guaranteed to be done within 30 minutes of receiving them… please tell me how antibiotics for adults with no compromised airways take priority over a small child in need of a breathing treatment right away. Moral of the story: these people do not care for you. Do not fill here if you ever need true customer service, healthcare advice or assistance, or any basic needs for you or your family.
• RB

  Raeanna Barnes

  Apr 30, 2025
  1.0
  I’ve been using the Derby Dillon’s for many years. I called to have a prescription transferred as it was sent to them instead of my new pharmacy. A person named Caleb answered and immediately sounded irritated as if I was bothering them. I asked to transfer my prescription to the other Dillon’s I needed and he told me I would need to call them instead. I had the same issue last month but the person on the phone easily transferred my prescription without me needing to talk to the other Dillon’s pharmacy. Very disappointed, very poor workmanship.
• AM

  April Martin

  Feb 8, 2020
  5.0
  Dillons pharmacy is always very helpful!
• VB

  Venus BeyondtheStars

  Apr 21, 2017
  5.0
  I love that I can use my Plus card when getting my prescriptions.

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