Dillons Pharmacy

Reviews

• CR

  Cera Roberts

  Dec 4, 2025
  1.0
  I have consistently had poor customer service at this Derby location regarding my daughter’s prescriptions. One prescription was an OTC item and staff never notified me that it was OTC and after a projected one hour wait, we came to the pharmacy through the drive thru to be handed a paper copy of the prescription. When I asked if someone could grab the OTC item since my daughter was clearly upset in the back seat, I was told that was not their job and that I would have to come inside with my sick child to get it myself. Mind you, this is a OTC item commonly kept BEHIND the counter at many retail pharmacies for this reason. Recently, my daughter’s breathing treatment and oral steroid was sent to the pharmacy by accident and after they had the prescription for an hour, I once again came through the drive thru. I had to wait 10 minutes behind a women who got her prescription finished up while waiting in line and then I pulled up to the window, I was told my daughters two prescriptions would not be ready for another 45 minutes. Even after stating the importance of getting these medications as soon as possible so my daughter could breathe, the associate replied that there were other people ahead of her and that those prescriptions took priority over her. But if my daughter had visited the associated Little Clinic next door those same prescriptions would have been guaranteed to be done within 30 minutes of receiving them… please tell me how antibiotics for adults with no compromised airways take priority over a small child in need of a breathing treatment right away. Moral of the story: these people do not care for you. Do not fill here if you ever need true customer service, healthcare advice or assistance, or any basic needs for you or your family.
• EB

  Edward Billups

  Aug 23, 2025
  5.0
  I have had nothing but great service at this Pharmacy, they have been polite, and have my prescriptions ready.
• MB

  Meagan Burns

  Aug 19, 2025
  1.0
  That's twice now in less than a week that I've bought precut cantaloupe from you not even close to dated bad that I open it and it smells like vinegar really strong. Either you're dating them wrong or somebody has royally screwed up somewhere along the way in the precut process .not washing stuff between foods or whatever idk but it's absolutely gross and waste of money. I won't be doing that again! And I've definitely learned that I should save my receipts if I shop with you because I'm done wasting money
• PW

  Pey W

  Dec 3, 2021
  1.0
  I would recommend a pharmacy that is willing to work with you. I got called saying all my prescriptions were ready the day before to come and they have two filled and are still working on the others. Which fine I can understand but what I can’t understand is my the pharmacist refused to use my good rx card. I paid more then what I should have due to her and I can only afford my medications with the goodrx. Very disappointed and feel scammed.
• CC

  Christopher

  Sep 25, 2021
  1.0
  Horrendous wait times and rude staff. Every prescription I get a phone call saying my script is ready, then when I come to pick it up, it's not ready. Call before you drive to insure your meds are actually ready for pick-up.

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