Dillons Pharmacy

Reviews

• HH

  heather heinlein

  Feb 24, 2026
  1.0
  The last prescription I got filled here I said I had a question for the pharmacist. I saw them look at each other and one yell, "not it." So no one came over until the clerk told them again I had a question. She barely listened to my question and gave me an answer that didn't relate to what I was asking. I wound up just calling my doctor since the pharmacist clearly didn't care. Unfortunately, I needed to use them for another prescription today. I got a text at 341pm they received my prescription. I checked the status around 445 and it was still pending. At 508pm I got a text saying I could get it OTC. I didn't to go OTC so I ignored it and checked the status again around 530pm. Now it said "thanks for picking up your prescription." I thought that was odd, since I hadn't picked it up, so I called and told them I wanted to check the status. She told me they would "start working on it" when I asked when it would be available, I was told by 6pm. I show up at the pharmacy at 6pm, only to be told I there is no prescription and I can get it OTC because it is cheaper (the cost difference was negligible). I explained I wanted to use my HSA card and have the expense count towards my deductible, and she proceeds to tell me they would have to order part of it and it wouldn't be ready until tomorrow. This lack of communication and assumption on their end caused me to waste hours of my day and essentially spend double since it doesn't come out of money already allocated for health expenses and toward my deductible. I will go out of my way to not use this pharmacy in the future. I see why they only have a 2.5 rating.
• LM

  landen miller

  Dec 8, 2025
  1.0
  I called up there to see when one of my prescriptions would be ready I was told 15 to 30 minutes 45 minutes later I went there to get my refill and was told it would be another hour. I’ve been using this pharmacy for the last year or so now and it’s always something
• AM

  Alexis Michel

  Nov 23, 2025
  1.0
  I got to the drive-thru at 5:58 PM—before closing—and waited my turn in the second lane. After the truck in the first lane finished it was 6:01 PM, I had already sent my card in to try and speed up the process. The tech immediately said, “We’re closed,” and sent my card back. I explained this was pain medication for my 10-year-old after a tonsillectomy and was told, “I can’t help you.” Even through I had already tried to get the medication ration once and told to come back within 30 minutes, but apparently that didn’t matter either. This could have been handled with basic compassion and common sense. Very frustrating experience take your business elsewhere.
• SG

  Shirena Green

  Nov 2, 2025
  1.0
  I recently moved and have tried to transfer my prescriptions from another Dillon’s to this one. Getting them to fill something my doctor sends in takes a week and 3 phone calls. I have requested my auto-fill prescriptions be transferred twice and they still haven’t been transferred. They were cancelled at the old location but somehow aren’t at this location now. When I ask for an explanation I get attitude and half-assed excuses.
• AT

  Ashley Thomas

  Aug 12, 2016
  1.0
  1 star may be too many. I've waited to get my prescription that I get on a monthly basis (apparently on auto-refill) for 20-30 minutes every time. I consistently asked for them to make sure I had auto-refill. They would tell me I did, and I would have the same problem the following month. Today, I waited for 1 1/2 hours because the pharmacist decided that I wanted the generic version of my prescription, when I had explicitly told them from the beginning (about 3 months ago) that I did not want the generic version. I had never gotten it before. Their system clearly is off. They need to figure something out.

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