Business Details
About
Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
Location
Hours
Reviews
4.4
439 reviews
5 stars
305
4 stars
76
3 stars
21
2 stars
8
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted issues with rude and unhelpful staff, particularly from management.
Cleanliness
The gym is frequently praised for its cleanliness and well-maintained facilities.
Equipment Variety
Customers appreciate the wide range of equipment available, although some noted a lack of guidance on usage.
Membership Issues
Several customers reported difficulties with membership cancellations and billing practices.
Atmosphere
The gym is described as having a positive and welcoming atmosphere, with many enjoying their workout experience.
- CFCheryl Freeman4 days ago1.0A worker there named Todd thinks it's ok to wear a Trump 45-47 2028 hat while working out. He talks to the workers like he is one of them. Yet no one says nothing to him about the hat being inappropriate in a no judgment zone. I tried to call corporate. There is no phone number for complaints. I think worker should not be allowed towearing any kind of political hat period. So I canceled my membership.
- RHRussell HuddelesonNov 12, 20251.0I've been to a lot of planet fitness locations but the Richmond location is the poorest one I have ever seen ! it doesn't even deserve to have the name.
- ASArron ShawOct 22, 20251.0The general manager Kylie was super rude and just kept repeating herself instead of actual listening to the customer.. I would avoid this location cause they don’t care once you’re a customer they got your money.. horrible customer service
- SMSteve MaySep 10, 20255.0Clean with lots of equipment
- RRRiley ReynoldsAug 19, 20251.0The workers REFUSE to cancel my membership. Not only did my fiance and I BOTH send IN WRITING, per policy, we wanted to cancel..we have called and engaged multiple times with the rude staff members and the lady with brown hair that wears cargo pants is EXTREMELY RUDE and refuses to cancel for us and continues to charge my card. DO NOT GO HERE RUDE STAFF WHO WILL NOT HELP. I also recall having a baby last July and went in to make my payment, no one was at the desk of course and the skinny brunette with the filler lips came into the bathroom SCREAMING my name to make a payment. I explained I had been to the desk once and I LITERALLY just got out of the hospital from HAVING MY BABY. no sympathy, didn't care, no congratulations. NOTHING. No personality whatsoever to the staff. Very judgemental. Whoever the owner is PLEASE clean this place up you have a nice gym, new equipment, and staff who will not assist in cancelations or help. ALSO, would LOVE my membership canceled!! Skip and go to Family Fitness instead (:
Frequently Asked Questions About Planet Fitness
What are the operating hours of Planet Fitness in Richmond, IN?
Planet Fitness Richmond is open 24 hours from Monday to Thursday, until 9 PM on Friday, and from 6 AM to 7 PM on Saturdays and Sundays.
Does Planet Fitness Richmond offer personal training services?
Yes, Planet Fitness Richmond offers personal training alongside many other services including tanning, massage chairs, and group fitness training.
Where is Planet Fitness located in Richmond, Indiana?
Planet Fitness is located at 3783 National Rd E, Richmond, IN 47374, USA.
What is the philosophy behind Planet Fitness gym?
Planet Fitness promotes a Judgement Free Zone® where everyone can build strength at their own pace, believing everyone is strong on this planet regardless of their goals or routines.
Is there a mobile app available for Planet Fitness members?
Yes, members can download the Planet Fitness mobile app via the Apple App Store or Google Play Store for workouts and other features.
What special hours does Planet Fitness have for holidays?
Planet Fitness Richmond has specific holiday hours such as closing at noon on November 27, opening 6 AM to 9 PM on November 28, and varying hours on Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day.
How can I contact Planet Fitness Richmond?
You can call Planet Fitness Richmond at +1 765-373-3947 for any inquiries.
What nearby grocery stores can I visit before or after my workout at Planet Fitness Richmond?
Richmond Indiana Save A Lot and Save A Lot are nearby grocery stores where you can shop conveniently before or after your workout.
Are there dining options near Planet Fitness in Richmond?
Yes, you can visit nearby restaurants like Garfield's Restaurant & Pub, Yamato Japanese Steakhouse & Sushi, Texas Roadhouse, and CiCi's Pizza around Planet Fitness.
What nearby entertainment or relaxation spots can complement a visit to Planet Fitness Richmond?
Nearby spots include Richmond 40 Bowl for bowling, YY Foot Spa for massage and relaxation, and 11th Frame Bar & Grill if you're looking for a sports bar.