Kroger Pharmacy

Reviews

• MS

  Melissa Stevanovic

  Jan 24, 2026
  1.0
  I am writing this review after multiple incidents in December 2025 and January 2026 involving the pharmacist on duty (Eric). During this period, my husband suffered a third rotator cuff tear, which has now progressed to requiring a full shoulder joint replacement. His physician issued valid, legally written prescriptions, including controlled substances, to manage severe pain related to this injury. On multiple occasions, Eric refused to fill these prescriptions, insisting that we contact the prescribing physician for “additional verification.” We complied each time. Even after verification was obtained, the prescriptions were still not filled. Beyond the refusals themselves, the conduct was unacceptable. Eric was consistently rude, dismissive, and on more than one occasion hung up the phone on both my husband and me while we were attempting to resolve the issue calmly and respectfully. At one point, we were told to change the dosage of a prior prescription in order to avoid filling a newly prescribed one. Medication decisions of that nature belong between a patient and their licensed physician, not as a workaround suggested at the pharmacy counter. I fully understand and respect a pharmacist’s responsibility to ensure controlled substances are dispensed appropriately. However, what occurred here went beyond professional judgment and crossed into obstructive behavior and poor patient care, resulting in repeated delays in access to medically necessary treatment during a serious injury. I strongly urge Kroger management to review this pattern of behavior, as no patient dealing with severe injury should be treated this way.
• SA

  Sandra Abney

  Jan 2, 2026
  5.0
  Appreciate the pharmacists at Kroger. Always ready to council and answer any questions. The technicians are very polite and helpful as well.
• BW

  Briana Weaver

  Oct 14, 2025
  1.0
  Very poor customer service.

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