LensCrafters

4.5
361 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
13230 Harrell Pkwy, Noblesville, IN
46060-3319, United States

Hours

Reviews

4.5
361 reviews
5 stars
298
4 stars
10
3 stars
8
2 stars
8
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting employees like Jaylynne and Dr. Walden.

Product Quality

Several reviews mentioned issues with the quality of glasses and lenses, including scratches and incorrect prescriptions, leading to dissatisfaction.

Appointment Experience

Customers appreciated the efficiency of the appointment process, with many noting quick service and thorough eye exams.

Mixed Experiences

While many had positive interactions, some customers reported negative experiences with specific staff members and issues with communication regarding policies.

Selection and Pricing

Feedback indicated a good selection of frames, but some customers felt prices were high and not always justified by the quality.
  • BJ
    Bryce Johnson
    Oct 23, 2025
    5.0
    Amazing experience from beginning to end! The doctor was amazing, and obviously at the top of her field, and so was everyone else.
  • TM
    thea muhaya
    Oct 17, 2025
    5.0
    Ali was so helpful! He helped me with the entire process, and I ended up leaving with the perfect pair of glasses! Dr. Amy was great as well, very thorough.
  • JR
    Jack Robinson
    Oct 10, 2025
    5.0
    "T" could not have been nicer I bought exactly what I wanted at a fair price
  • DH
    David H
    Oct 6, 2025
    5.0
    Ali helped me find the perfect glasses and lenses and then helped us find another really nice pair of sunglasses. This is the third time we’ve shopped here and the employees are really nice.
  • AJ
    Austin Jackson
    Oct 1, 2025
    1.0
    Terrible business. First off, the day of my appointment, the young woman at the front was hardly even willing to help me place my order for my glasses. Had a condescending attitude. Also did not inform me of the 30 day adjustment policy. I was told I needed to schedule a new appointment and pay out of pocket for adjustments and I couldn’t at the time. It had been just over 60 days now and I reached out hoping they could get me in without having to pay for a new visit. It was then I was informed I had 30 days to do it and that now I can’t be helped. Spoke to the assistant manager who was even less willing to help then the lady the day of my appointment. I asked if he would reach out and ask if I could have an exception since the policy wasn’t told to me and he said the lady who allows exceptions has only approved 1 of 8 of his requests so he said he wasn’t even going to ask because she would say no. He didn’t seem to care at all. As a first time customer, I will not be a second time customer. Awful customer service.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.