Kroger Pharmacy

Reviews

• CT

  Christiana Tackett

  Feb 26, 2020
  1.0
  I’ve never had a bad experience with a pharmacy until this location. The neglect that I received was disgusting and they’re lucky I wasn’t someone who could have died without this medication. I recently had back surgery and it was very important that a receive steroids to keep the swelling down. I went to fill my prescription and moments later was called and told that the hospital messed up the numbers on the prescription so they couldn’t fill it until they talked to the hospital and straightened it out. I told them I understood it wasn’t their fault and to have a good night. This was on a Friday so I had to wait until Monday to call back to check on what was happening. I had now had to go the whole weekend without the meds and was pretty frustrated with the situation, they told me they had called the hospital and no one answered. I called my doctor and he said no pharmacy had called (which Kroger had been telling me they tried multiple times Friday and Monday) but that they would call them and straighten it out. So I waited until Wednesday night and stopped by to talk to them in person only for them to literally lie straight to my face and say “oh we filled that Monday we just had no number on file to call” EVEN THOUGH THEY CALLED ME FRIDAY AND LOOKED ME UP BY MY NUMBER OVER THE PHONE ON MONDAY. So now the prescription is basically useless and I had an incredibly painful and stiff weekend all because someone at this pharmacy thought it would be fine to be neglectful and lazy and their very serious job. It’s one thing to mess up but then to try and turn it back around on ME and act like it was my fault for “not having a number on file” which is such a dumb and obvious lie. Please fill your prescription elsewhere, these employee clearly don’t think it’s important to do their literal job and then also think it’s fine to blame the poor customer who just wanted their meds after a painful and very serious surgery.
• LH

  Leann Hill

  Feb 25, 2020
  1.0
  The young long dark haired girl is very rude! She doesnt need to be dealing with the public. They lost my business!
• RF

  Ron Fife

  Feb 15, 2020
  5.0
  Always efficient and friendly.
• CT

  Carly Trulock

  Jan 8, 2019
  1.0
  Very rude staff.

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