NeoVision Optical, P.C.

Reviews

• IO

  Izzy Oliveras

  Dec 24, 2025
  1.0
  25 days still don't have my glasses asking for a refund tomorrow.
• CB

  Chris Burdin

  Dec 8, 2025
  1.0
  I scheduled an eye exam a little over a month ago. I informed them I had new insurance and asked them to verify they accepted said insurance. They informed they did accept it. Fast forward to the appointment. I get there and they inform they don’t accept it. I have been going to Neovision for years. Here‘s to a month of waiting for nothing! i Will not return.
• CS

  Charlie S

  Nov 27, 2025
  1.0
  This is not same place it used to be. Optometrist are pushing to go buy frames which are obviously extremely overpriced. The new optomap screening for extra $39 is pretty much a requirement. Mind you it’s obviously not covered by the insurance. So instead of dilating your eyes and spending time with no extra money, they would rather scan using Optomap and charge you extra. I suspect great providers like Dr. Lowe chose to retire rather than be part of this new ownership, which is nothing but a scam. I hope Purdue university stop promoting them as preferred vision partners. Stay Away!!
• EE

  Erin

  Nov 11, 2025
  1.0
  My family and I had been with Neovision for nearly 15 years. We always appreciated the professionalism and quality of care provided by our optometrist (now retired). Unfortunately, that standard level of care has plummeted since they've been acquired by Evan Taylor. In April 2025, I scheduled my kids annual checkups with Dr Wu. The appointments for both boys were scheduled on the same day with their times being back to back. As a single parent, this works best for us and my schedule. Out of nowhere, a few days before their appointments - I received two obscure generic text messages from Neovision. The texts indicated that both kids appointments had been changed to different days/times with no explanation or follow-up call to confirm if acceptable. I called to discuss the rescheduled appointments. The front desk staff was very short with me, implying it was somehow my fault. Ultimately, I chose to keep the appointment for the sake of my son, despite having to rearrange my schedule at the last minute. When we arrived, I was shocked to learn that they also switched him to a different doctor (Dr Held). During checkout, I experienced behavior from the front desk staff that was both unprofessional and deeply concerning. Staff demanded payment for the co-pay. I tried to explain that although my son has VSP and Eye Med - he also has Medicaid due to being disabled. Therefore, Medicaid will pick up the co-pay balance and no payment should be due from us. The receptionist calls over the front desk manager to discuss. The front desk manager yells at me "that's not how it works"! Her voice kept getting louder and she proceeded to berate and humiliate me in front of other patients. She was very passive aggressive. She called me "condescending" and made comments to me like "since you think you know it all". Most concerning, was her decision to discuss my son's private health information in a public waiting area. I've never encountered this employee before in all my years with Neovision. The front desk manager stated that she's been in that role for "7 years". Which leads me to believe that she is part of the Evans Taylor group. BEWARE! Her conduct was not only inappropriate but a serious breach of patient privacy and professionalism. This interaction was publicly humiliating and extremely upsetting for my son and I. The Neovision we once knew, is no longer. Evans Taylor has brought a disappointing shift in both customer service and attitude. I sincerely hope they reevaluate their approach to patient communication, professionalism, and especially their treatment of families with vulnerable children. I may need glasses, but I don't need to see this place again.
• DM

  David Mor

  Oct 3, 2025
  1.0
  GO ELSEWHERE — anywhere else. I went in today to talk about my recently purchased, defective frames. They had been replaced once already. The manager was deliberately accusatory, threatening, and aggressive. He refused to accept any responsibility for selling me defective frames twice. He made incorrect assumptions about me (suggesting that the frames had failed because I was taking showers with them on) and insisted repeatedly that I was the one being rude. He escalated the situation so rapidly that I became frightened after he had raised his voice at me. Stay away.

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