NeoVision Optical, P.C.

Reviews

• EE

  Erin

  Nov 11, 2025
  1.0
  My family and I had been with Neovision for nearly 15 years. We always appreciated the professionalism and quality of care provided by our optometrist (now retired). Unfortunately, that standard level of care has plummeted since they've been acquired by Evan Taylor. In April 2025, I scheduled my kids annual checkups with Dr Wu. The appointments for both boys were scheduled on the same day with their times being back to back. As a single parent, this works best for us and my schedule. Out of nowhere, a few days before their appointments - I received two obscure generic text messages from Neovision. The texts indicated that both kids appointments had been changed to different days/times with no explanation or follow-up call to confirm if acceptable. I called to discuss the rescheduled appointments. The front desk staff was very short with me, implying it was somehow my fault. Ultimately, I chose to keep the appointment for the sake of my son, despite having to rearrange my schedule at the last minute. When we arrived, I was shocked to learn that they also switched him to a different doctor (Dr Held). During checkout, I experienced behavior from the front desk staff that was both unprofessional and deeply concerning. Staff demanded payment for the co-pay. I tried to explain that although my son has VSP and Eye Med - he also has Medicaid due to being disabled. Therefore, Medicaid will pick up the co-pay balance and no payment should be due from us. The receptionist calls over the front desk manager to discuss. The front desk manager yells at me "that's not how it works"! Her voice kept getting louder and she proceeded to berate and humiliate me in front of other patients. She was very passive aggressive. She called me "condescending" and made comments to me like "since you think you know it all". Most concerning, was her decision to discuss my son's private health information in a public waiting area. I've never encountered this employee before in all my years with Neovision. The front desk manager stated that she's been in that role for "7 years". Which leads me to believe that she is part of the Evans Taylor group. BEWARE! Her conduct was not only inappropriate but a serious breach of patient privacy and professionalism. This interaction was publicly humiliating and extremely upsetting for my son and I. The Neovision we once knew, is no longer. Evans Taylor has brought a disappointing shift in both customer service and attitude. I sincerely hope they reevaluate their approach to patient communication, professionalism, and especially their treatment of families with vulnerable children. I may need glasses, but I don't need to see this place again.
• DM

  David Mor

  Oct 3, 2025
  1.0
  GO ELSEWHERE — anywhere else. I went in today to talk about my recently purchased, defective frames. They had been replaced once already. The manager was deliberately accusatory, threatening, and aggressive. He refused to accept any responsibility for selling me defective frames twice. He made incorrect assumptions about me (suggesting that the frames had failed because I was taking showers with them on) and insisted repeatedly that I was the one being rude. He escalated the situation so rapidly that I became frightened after he had raised his voice at me. Stay away.
• MA

  matthew averilll

  Aug 12, 2025
  5.0
  Thank you, the young lady who helped me fix my glasses was wonderful.
• ML

  Melanie Lindsay

  Aug 12, 2025
  1.0
  The Lafayette local eye practice of Neovision was recently bought by Evans and Taylor. I was a patient (as the rest of my family) for 20+ years at Neovision, with Dr. Loew. Several weeks ago I went to my scheduled appointment, only to be told Dr. Loew had retired and they said they left me a voicemail to reschedule, but I never got it. No further information was given, just here is a new appointment time for a new doctor. A few days ago was the first visit with the new doctor, she seems to be a very kind, caring person. That's about all the good I can say about the visit. I got to the appointment 5 minutes early only to wait 35 minutes past my appointment time to be called back by a tech. There is a new OPTOS screening they do for every person who walks through the door now ($39.00), I believe this is so your eyes won't be dilated, but I still had that done. Since I am diabetic they automatically send my office visit through medical insurance. None of this happened previously, my copay used to be $5.00 due to my insurance, yesterday I was told I had to pay $91.00. When I questioned it, all the girl said was "the way we bill things have changed". No further information. Going from 5 to 91 is a HUGE jump and I feel it should have been discussed ahead of time, maybe a letter to clients? I called thr day after my appointment to discuss my bill and was able to find out all this information. Heads up for local past clients, don't expect to go into your Neovision experience like it used to be. Maybe this is how all offices now operate, but I definitely will be doing more research on other providers. I used to rave about Neovision, that's no longer the case. Update, got a notice yesterday that the insurance didn't pay any of the $187.00submitted bill due to my deductible. Had I known......I could have chosen differently. Update on 10/6/25 -want to change to zero stars but it won't let me. I will never ever step foot in this store again due to the new owners. There has been one lie after another since August 7th. Lie 1- mistake on your billing so we refund you that. Lie 2- sent me a check with my name spelled wrong so I contacted them to correct it. Sure we'll send you a new check with the name spelled correctly. But first you need to deliver the bad check to us. I did that. Never got a check. Lie 3- we can't find the check, oh it was delivered to the wrong store, we'll mail it. Never mailed it. Today was the final straw - you won't be getting a refund since both of your insurance providers denied all claims since we sent them through medical.
• TF

  Teresa Fultz

  Jul 22, 2025
  1.0
  So, Neovision was bought out by Evan & Todd in June 2025. We had our appointment with them in July unaware this had happened until our appointment that we had waited to get into since April. My son picked out his frames which were listed on the frames themselves at $204. Insurance covered $200 of it. We were told his amount for the frames would be $4. They call today to tell us the frames are $254 and we owe $54 now. I told the optician on the phone it is listed on your frames at $204 and we were even told we would only owe $4 the day of our appointment as well for the frames. With a rude tone she says well in our system they are $254. We switched companies so maybe they weren’t updated on the floor yet. Isn’t the whole point of having an optician help you find the frames and write it up afterwards on flips to make sure the pricing is right? This was 5 days ago! So, in 5 days we went from $4 to $54 for his frames because they aren’t honoring the prices on their frames they are wanting patients to pick out within our insurance plan allowance. We will no longer be patients at “Neovision” or whatever their new company is because this was so scratchy. I will add the optician older lady that day that “helped” us was in a walking boot, don’t recall her name decided to take a lunch break at n between our kids and we ended up waiting an extra 20 minutes to have someone else help us while I had a 7 month old I was trying to keep happy. Our appointment and “helped” afterwards with trying to find frames within our budget was over two hours long and we drove over an hour away to their office. Had, I known it was going to end like this we would have looked for a new office closer, but we had been dedicated patients to Neovision for years before we moved away and never had problems before. Now, the opticians are rude, the office staff is rude, and they treat like cattle instead of patients all while price gouging their vision wear and not informing the people who are paying for the glasses.

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