LensCrafters

Reviews

• SY

  So Ya

  Mar 2, 2026
  5.0
  The staff at this LC are phenomenal! I want to give the representative Alex 6 stars. We received top notch customer service and most creative problem solving. THANK YOU Alex!!! BUT I would like to give only 1 star to management here that tolerates the incompetent Indiana Eye Doctors clinic, that operates out of this Lens Crafters store. We received gross lack of customer service and customer interest at this Clinic. They are overbooked &/or have limited optometrists on staff- it was very hard to get a simple annual eye exam appointment with them so that we could get new glasses order filled urgently. This alone is in complete misalignment with the Lens Crafters fast services commitment. When I called, LC reps automatically transferred me to the clinic to make the eye exam appointment, without explaining to me that the clinic is completely separate entity from LC. This misled me to believe I was making an appointment with the reputable LC. But that’s not the case. Had I know this, I would have called other local eye clinics for more available optometrists and far more competent service, one able to recognise & respect an urgency, and one actually interested in delivering good customer service.
• AF

  A Fleming

  Jan 27, 2026
  5.0
  I have to say that Ashley helped me today and I had the best experience today that I’ve ever had at this location. She is very polite and friendly, but very knowledgeable and professional at the same time. She takes time to get to know what you need and to get you the best option possible. She doesn’t rush you or try to just sell you something. She cares about her customers and it shows. She is an asset to this location at Tippecanoe Mall!
• NP

  Norm Paxson

  Jan 22, 2026
  1.0
  Walked around for 10 minutes in the store..three people standing around none said hi can I help you? nothing..used to be a great place to shop but I think I was the wrong color or from the wrong country in there today... plenty of other places to buy glasses..I received an automated response from LensCrafters owners after writing this review telling me to go to some website to address my issue...that was about as impersonal as it gets..I have bought a lot of glasses off of the Lafayette lencrappers over the years and the people running it now have managed to turned it into a POS store I will never visit again... adios amigos..
• JS

  Jana Smith

  Jan 18, 2026
  2.0
  The store had my glasses for 9 days and never contacted me that they had come in. In fact, when I called to inquire about them I was even told that they weren't in yet when they actually had them. I ordered them at another store in another state and had them shipped to the Lafayette, Indiana store due to my moving. I had to make a series of phone calls to get tracking information confirming that the glasses were delivered. They finally told me they did have them after I said I had proof they were delivered. Very disappointed!
• TR

  tina ricketts

  Jan 13, 2026
  1.0
  Still no glasses supposed to be here yesterday. Was told they are not sure when they are coming.

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