Home Instead

Reviews

• NM

  Nate McClure

  Oct 9, 2024
  1.0
  Update - my experience with Home Instead Kokomo took a dramatic downward turn. My wife, who had dementia, was getting excellent care from HI, including outstanding work by her primary caregiver who was assigned to her five days a week, except for days when that caregiver was out or was needed temporarily elsewhere. Having someone with whom she had rapport was important to us and is important for dementia clients. Sadly, the Kokomo office went through major management changes and the new management decided to reduce the number of days we were assigned the caregiver we wanted. They decided managing their scheduling problems was more important than clients needs. Our request for returning to our original arrangement was met with indifference. We proceeded to seek a different, more caring company, and fortunately found that Cornerstone Caregiving was more than happy to support our desire to have a caregiver who was assigned to us as our primary caregiver. On top of that, Cornerstone is more affordable. The Home Instead franchise in Kokomo (run by Klipsch Senior Care) no longer puts clients first. It appears they are more interested in their bottom line. We were very disappointed. Prior review - This is the second time I’ve had the pleasure of writing a review of Home Instead. The first was several years ago when I engaged them for my mother. They were wonderful then and are wonderful today. My mother loved the care and attention she received over a period of several years. She was treated like the princess she thought she was. Today, my wife is enjoying the excellent services of a skilled and trained caregiver who is wonderful. Their whole staff are very focused on doing as much as possible to help improve the lives of their clients. I have had experience with other companies and Home Instead is head and shoulders above their competitors. Well being and safety are more than just words to them. As many others have observed, Client Care Manager Diana is outstanding, a caring, highly experienced professional. As a retired business person in the auto industry, I was impressed but not surprised when I learned years ago that Home Instead was the recipient of a President’s Award for outstanding performance from J. D. Power who also does ratings for other businesses including automotive. Home Instead has maintained that rating for many years. It’s been easy to see why. Home Instead is very well managed, and is diligent in the selection process for their caregivers. The very few issues that came up during my mother’s care were handled quickly and effectively. It takes a high level of trust to pick someone to care for a loved one. My experience with Home Instead has shown they deserve my trust!
• EH

  Emily Hemersbach

  Jun 27, 2024
  5.0
  Home Instead is the premier provider of home care in Kokomo and the only place I would allow to care for my loved one. In particular, I’ve had great experience with Diana Schrauben providing services for friends of mine as well as knowledge and advice to myself. She is professional, kind, and compassionate and exemplifies everything Home Instead stands for! Keep up the great work!
• CM

  Christine McDonough

  Apr 18, 2024
  5.0
  We hired home instead to come in and help with my Mother in law and we are so thrilled by the professionalism and the care they are giving to my Mother in law Diana has done an amazing job at setting us up
• LD

  laughner dierfeldt

  Apr 15, 2024
  5.0
  Home instead has helped us find some peace of mind with Mom & Dad's care. Diana has been so helpful through the process. Care pros are prompt, caring and great at what they do! Lisa
• RB

  Rachel Budde

  Mar 19, 2024
  5.0
  Home Instead started providing care for my mom in the past week after she spent three months in rehab after a fall. The care manager, Diana, has been amazing in our conversations, planning, and follow-up. The care-pros that come daily to assist my mom have been punctual, professional, positive, pleasant and productive. I have peace of mind knowing my mom is receiving the assistance she needs after returning to her home. I appreciate the services and care Home Instead, Kokomo, provides, and I can go to work without worrying about my mom now. I would highly recommend Home Instead services for seniors needing in-home care.

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