LensCrafters

Reviews

• NN

  Nick

  Apr 3, 2026
  5.0
  I came in yesterday to browse lenses after leaving another nearby eye care store, having had a not so great experience with their overall selection of frames and inability to order other colors. Ashley welcomed me in and assisted me right away in finding frames and showing other color options available for order. I was able to select two frames I liked that Ashley helped me order. It was a very smooth experience and I will certainly be back.
• SH

  Sabrina Hester

  Mar 30, 2026
  5.0
  Sweetest young lady helped me when I called to get a benefit quote using my insurance. I only want to deal with Simone when I come back. Please keep recruiting jewels like her.
• CI

  Charles Hoagland II

  Mar 27, 2026
  4.0
  Good people nice and clean store the dr goes through every thing about your eye's most don't best place i have ever been just wish the price was cheaper you almost need a loan to get a pair of glasses you really like the the lenses adds up real quick no matter were you go any more
• MR

  Maria Rivera

  Mar 26, 2026
  5.0
  I had a wonderful experience thanks to Ashley! She was incredibly kind, patient, and knowledgeable throughout the entire process. Ashley took the time to really understand what I was looking for and helped me find the perfect pair of glasses without making me feel rushed or pressured. Her expertise made a big difference—she answered all my questions clearly and gave thoughtful recommendations that suited both my style and needs. It’s rare to come across someone so genuinely helpful and attentive. If you’re visiting LensCrafters, I highly recommend asking for Ashley. She made the experience easy and enjoyable from start to finish!
• EH

  Elisa Horne

  Mar 20, 2026
  1.0
  Our family of four has been seeing Dr. Wendorff for many years, and we highly regard him. He has consistently provided excellent care, which is the only reason we continued returning despite ongoing issues with the LensCrafters side of the practice. Over the past few years, the store management has become increasingly difficult to work with. We have experienced repeated problems with lenses being ordered incorrectly, delivery delays, and quality concerns. Even though the location is now 20 minutes across town for us, we continued making the drive because we value Dr. Wendorff so much. Last October, I had my annual appointment. Due to LensCrafters' ordering errors, I did not pick up my glasses until December, as it was hard to make it to the new office location because of my work schedule. I wear trifocals and immediately noticed that one lens appeared crooked. I tried to give it time, hoping I would get used to them, but it quickly became clear I could not comfortably wear them. They also seemed to be nearly blinding to wear while driving at night, which I had never had a problem with before. I called the office and explained the issue, also noting that I would be traveling for work for an extended period. I was told not to worry and to bring them back when I returned, and that they would make it right if the lenses had been cut incorrectly. When I returned yesterday, I was told that too much time had passed and nothing would be done to correct the issue. If I wanted new lenses, I would have to pay completely out of pocket, full stop. There was no acknowledgment of my prior phone call, no flexibility, and no consideration of the fact that our family spent thousands there as loyal patients for many years. The manager was curt and dismissive. No concession or compromise was offered. I am now left with a pair of glasses I cannot wear, and because insurance was already used, I will have to pay entirely out of pocket to correct their mistake. Unfortunately, my husband also purchased glasses at the same time and has an appointment today to pick them up. After this experience, we will not be returning. We love Dr. Wendorff and his clinical care, but the current store management has made it impossible for us to continue as customers. This has been an expensive lesson in misplaced loyalty, costing me roughly $500 to correct a lens issue because I was unable to return it within 30 days (despite the fact that it took them on more than one occasion longer than 30 days to get glasses to me). What is most disheartening is not even the policy itself. I understand that I was outside the 30-day window. What was troubling was the complete lack of acknowledgment or apology for the crooked lens and the absence of even basic empathy. There was no ownership of the original error, no effort to problem solve, and no willingness to meet in the middle. I would have gladly worked toward a reasonable compromise if there had been any indication that correcting the situation actually mattered. Instead, the interaction felt dismissive and transactional after years of loyalty. Proceed with caution

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