Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
251 reviews
5 stars
205
4 stars3
3 stars
6
2 stars
6
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting their willingness to assist and provide a positive experience.
Product Quality
Several reviews mentioned issues with incorrect prescriptions and faulty glasses, leading to dissatisfaction and frustration.
Efficiency
Customers appreciated the quick service and efficient processes, with many noting that they were able to get in and out of the store promptly.
Communication Issues
Some customers reported poor communication regarding insurance and order statuses, leading to confusion and dissatisfaction.
Mixed Experiences
While many had positive experiences, there were notable complaints about deceptive practices and unresolved issues, indicating inconsistency in service.
- JKJodi KrumelJan 4, 20261.0This location completely took advantage of my elderly mother. After her first pair had an the incorrect prescription, they preceded to break the second pair while trying to adjust them. The THIRD pair were wobbly and falling apart after a couple of weeks, so my mother asked for a refund with their 30 day guarantee. They refused, because the first pair was ordered more than 30 days ago...wha?????? Manager refused as well, and we're now pursuing a charge back since she was given a faulty pair of glasses three times, and still charged. Horrible customer service bordering on criminal practice.
- CKCharles KuhnOct 26, 20255.0Dr.Swift was very fast and efficient and personable. Had a great exam today!
- MMMike MillerOct 2, 20254.0Didn't take too long, everyone was friendly. Was a bit pricey but thats just the fact that the eye wear industry is ran by 2 companies that overcharged everyone. The world we live in...
- CHChasity HowellSep 28, 20255.0Gabrianna was great in assisting us in choosing our frames. She made the experience comfortable with no pressure on premium options! A+
- GNGracie NicoleSep 9, 20255.0Everyone was very lovely & super kind!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters offer for eyecare?
LensCrafters offers comprehensive eye exams, premium lens solutions tailored to your lifestyle, and a wide range of designer eyewear brands.
Which designer eyewear brands are available at LensCrafters?
LensCrafters carries designer brands including Oakley, Ray-Ban, Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, and more.
Does LensCrafters accept insurance for vision care?
Yes, LensCrafters accepts most vision insurance plans such as EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and all prescriptions are welcome.
How can I schedule an eye exam at LensCrafters?
You can schedule an eye exam by using the online reservation link provided on their scheduling page.
What are the store hours for LensCrafters in Indianapolis?
LensCrafters is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.
Does LensCrafters provide in-store pickup?
Yes, LensCrafters offers in-store pickup services for your convenience.
What payment methods does LensCrafters accept?
LensCrafters accepts American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, and Visa.
Which nearby food options are available around LensCrafters at Claybrook Commons?
Nearby restaurants include BIBIBOP Asian Grill, Mochinut Greenwood, Cousins Subs, Teriyaki Madness, Chicken Salad Chick, Chipotle Mexican Grill, That Place Bar & Grill, and Tokyo Buffet, offering a variety of Asian, American, Tex-Mex, and buffet dining experiences.
Are there nearby medical facilities close to LensCrafters?
Yes, nearby medical facilities include Dr. Daniel Wendorff & Associates, Ascension St. Vincent Indianapolis South Emergency, The Little Clinic, Glander Rochford Orthodontics, and Indianapolis Dental Center.
What nearby services might be useful for customers visiting LensCrafters?
Nearby services include Kroger Marketplace for groceries and pharmacy needs, First Financial Bank and Mainsource Financial for banking, KeyMe Locksmiths for key services, and Pet Supplies Plus for pet products.