LensCrafters

4.2
209 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
105 West Coliseum Boulevard, Fort Wayne, IN
46805, United States

Hours

Reviews

4.2
209 reviews
5 stars
158
4 stars
9
3 stars
3
2 stars
11
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported feeling ignored or receiving poor service.

Product Quality

Many customers appreciated the selection and quality of glasses and lenses, although there were complaints about issues with orders and product defects.

Staff Knowledge

Several reviews highlighted the staff's knowledge and expertise in helping customers choose the right products, though some customers experienced frustration with staff training and responsiveness.

Store Environment

The store's atmosphere received mixed reviews, with some customers noting cleanliness issues and a cramped waiting area, while others enjoyed the overall shopping experience.

Appointment Issues

Numerous customers reported difficulties with scheduling appointments and follow-up services, indicating a need for improved operational efficiency.
  • JE
    Jay Esparza
    6 days ago
    5.0
    Great experience , met with Reed Daniel who was my consultant. He was very knowledgeable and accommodating. Definitely make my visit efficient just how I like things.
  • AR
    Andrik Rodriguez
    Oct 14, 2025
    1.0
    I went to the store to buy sunglasses, nobody came to help me, I approached to a sales guy and he said "everyone was busy and asked me to wait" when finally a girl decided to help me, she was not in the best mood, she did not look at me, she did not clean the sunglasses before packing them (they were all full of finger prints) she made some disgusting faces because of my accent. I do not recommend this store due to my experience.
  • TB
    Tee Bass
    Sep 30, 2025
    5.0
    Great for glasses or contact lenses. Awesome team!!! Always Informative, patient, kind, and helpful!!! Great products, great pricing, and a great place to help you see your best every day! 👓✨🤓 Thank you ☺️
  • IC
    Integrity Floor Coverings
    Sep 18, 2025
    5.0
    I had a great experience Janet getting my glasses fitted. I couldn't be happier.
  • KH
    Kyle Herman
    Sep 8, 2025
    5.0
    Great experience getting my children's glasses here. I believe the quality is better than alternative options in the area although prices aren't the lowest. I like the service as well. Kathryn helped us.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.