Kroger Pharmacy

Reviews

• RN

  Rotjina MJ Normil

  Jul 15, 2025
  5.0
  Kroger pharmacy ❤️❤️❤️
• KF

  Kacie Fedock

  Mar 19, 2025
  1.0
  I had gotten a text from the pharmacy that I had a med ready. Cool, sent my husband to go pick it up. Husband calls and said they have nothing. I thought it was strange I got a text but noticed it was sent to the WEST state Krogers. This is also strange as I’ve never filled at that one before. Called west state Krogers and she said they had a message from the original Krogers to fill the med. didn’t call me, didn’t ask me anything about switching it. West state Krogers technician there tells me to call the original Krogers to see what’s going on. So, I did. This tech at west state was SO NICE. I wish I would have gotten her name. I got a technician who answered the phone first. Gave the man ( who I assumed was the older gentleman that works there) my name and he starts talking about a bunch of medication I do not and never have taken. Hippa violation much? Pop off. He FINALLY pulls up the correct patient and says they have to order it. But can’t tell me how it was sent to that other Krogers. Or how a medication I never ordered or put in was being worked on. Okay fine, maybe the pharmacist knows. So I ask to talk to her. After I was on hold for a few minutes the pharmacist (her name was Lauren) answers rudely “Can I help you?” Wow, probably not how you should answer the phone but okay. Tell her what’s going on and she replies “well I’m gonna need your birthday and your name” so I give that to her. The phone is silent for awhile and she tells me they have no idea who had my script sent over. And that basically it was my issue to figure that out. Cmon Krogers. Do so much better than this. Train your techs better, and maybe make sure your pharmacist has some phone etiquette. Mail orders looking pretty nice right about now
• JS

  John Schmucker

  Sep 27, 2021
  1.0
  Rude!!!! Try being more helpful instead of how busy you are, and asking multiple times if we wanted to fill!
• MB

  Matt Bowman

  May 6, 2020
  1.0
  They keep charging me for stuff and i get home and its not in my bag!! Who just has money to waste in a pandemic..not the 1st time either!! Never using this service again! I want my coffee you charged me for and didnt put in my order!!

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