Club Pilates

Reviews

• LL

  Lisa Leisure

  Oct 24, 2025
  1.0
  I have been an unlimited member of this club since the day they opened.Recently they changed the schedule around, previously level 1 classes were available at 6am which is the time I have always gone. During my last scheduling, I accidently scheduled a 9am class this past Monday. I did not realize my mistake until late Sunday night, when it was too late to cancel through the app without the 20.00 penalty. I called the club at 6am Monday morning. I got the voicemail, left a message about my mistake and said, I want take sure I am not charged the fee for my mistake. I heard nothing back. On my next class zi asked about it, they said they did not see a charge, so I thought it was resolved. On Thursday I got a text from KIAN saying it could only be waived for emergencies. This morning when I went in for class, she was working and I said zi got your text saying you can not waive this. Her response was so rude and uncaring, no only for emergencies. I said so if I had lied about the reason you could have? Same smug look. I said I have an unlimited pachage, that I only use about 22 times a month because of my job, and you can't waive it? She said no. I said then cancel my membership. Without pause she says ok and starts entering the cancelation in the Computer system. Then told me I have to pay for the next 30 days too. I was so pissed, I left without taking my class. Classes where always full when Hannah was manager and everyone loved her. I have been wondering lately why classes are at 50% or less, perhaps it's this girls nasty attitude and lack of any kind of Customer care. I can not believe the owner of this club wants to lose clients over 20.00 and she had no qualms with it. In fact she was having a big laugh with the instructor at the desk as I pulled out of the parking lot.
• SF

  samuel freeman

  Jun 23, 2025
  1.0
  Although the different classes are great, there are a few problems I had. They do not let you advance to the higher level classes very easily even though you've been there for a longer period of time. On top of that, they have a large cancellation fee, and they will not let you switch locations even though they are a chain company. Cancelling was difficult as the manager would not answer any calls or emails. Would highly recommend looking elsewhere.
• AB

  Andrea Bran

  Jun 15, 2025
  1.0
  The most irresponsable place, I have tried canceling their stupid membership since APRIL 10TH and they keep running my card. Do not go to this place, all they do is steal your money.
• JM

  Jessica Muench

  Oct 28, 2023
  5.0
  Absolutely love going. It is a great workout for all kinds of people and abilities. Update: I have been doing pilates for a year now, and my whole body has completely changed. I am a lot stronger, leaner, and feel amazing. I highly recommend it to everyone. Especially those who need a push to get started on their fitness journey. The class setting is so helpful with great instructors who really focus on helping us do everything with the proper techniques for safety and best results. It is worth every penny!

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