Planet Fitness

Reviews

• MC

  Michael Coy

  5 days ago
  1.0
  Longtime member since opening of club and it still remains most convenient while suffering through many challenges. Have seen tremendous turnover with employees that at times seemed to be improving but again slips into a sub satisfactory product. Recently coming into two months the whole back wall is covered with Glad Bag type material and has hindered the work out space while there has been no activity for weeks to complete project. Rumor has it, since none of the representatives at the counter will give you any answers to timeline of completion, or info on what's taken place, that the drywall behind the mirrors is suffering from water damage? Mold? Who knows? This after a complete reorganization of the machine, layout, that removed always used upright bikes and replaced with complicated, unused, stationary bikes and a layout that puts everything sideways so being able to look at the tv network feeds unusable. Down to two of the former always used bikes. After belonging to other health clubs in the past my "red alert sensor" tells me that once again this club is slipping and if past situations, that I have experienced with other clubs, tell me that the future may not end up very good with this location which will be too bad because price point, location, offerings were pretty good initially
• RF

  Robert Free

  Sep 8, 2025
  1.0
  A few weeks ago the Yorkville, IL location posted a notice that they would be closed for a day to install all new cardio equipment. Well they did, but they did not replace one for one. They removed more than 50% of the cardio machines. There are now maybe 7 elliptical machines, and they're so close together you can barely get between them. They are also frequently all in use. I was told that it was a corporate decision to reduce the cardio machines in favor of spreading out the strength training machines. Maybe there were machines unused before, but at least I was always able to use whichever one I chose without having someone so close that it was unhygienic.
• BH

  Brian Hopkins

  Sep 2, 2025
  5.0
  Good facilities and always polite.
• MT

  Mark Tavanyar

  Jun 23, 2025
  2.0
  Pros: The gym is nice and spacious. It’s the nicest PF in my area. I really like how the gym is set up. It has plenty of room for everyone to exercise without everyone being on top of each other. It has a lot of potential to be a solid gym in our area. Cons: For the 5th time in the last couple months, there is no hot water in the showers. It’s just ice cold. I’ll run it for like 5 mins and it remains cold. Unfortunately, The gym is rarely clean when I get there early in the morning. I hardly ever see anyone cleaning. The men’s bathroom is disgusting. I’ll be heading to another PF. It’s not as nice but at least they do the basics right.
• CW

  Cassie Weese

  Jun 20, 2025
  1.0
  Absolutely horrible customer service. This location has been charging me twice every month for the past several months, I've spoken with a manager and they told me that I have to go to my bank to fix it. The bank can take the charge off every month but ultimately it's up to Planet Fitness to fix the double charge in the system. The manager refused to believe me and refuse to look at my bank statement showing 9 months of double charges from Planet Fitness. It is not my bank's responsibility to go into my Planet Fitness account and fix the mistake that is planet fitnesses fault. And I refuse to have to call my bank once a month to take off the extra charge because Planet Fitness won't take care of their paying customers so I canceled my membership.

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