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The professional phlebotomist lady was truly top-notch, cheerful, and reached out to my physician to get the order which I had unfortunately lost. She was super efficient and a delight to talk to briefly. She told me I should inquire after four days given the nature of my blood tests. I’m absolutely going to come to Woodridge in the past. I’ve gone to Westmont and have to sit shoulder to shoulder with at least a dozen people. The Woodridge location is super tidy and has far fewer customers waiting.
QF
Qwerty FortyTwo
Mar 6, 2026
5.0
The staff at the Woodridge lab was exemplary. The phlebotomist, Sunita, was friendly, knowledgeable and helpful. This was in stark contrast to the staff at the Naperville Washington St. lab, where the phlebotomist was arrogant, defensive, decidedly unhelpful, and arguably dishonest. Other staff at the Naperville lab were equally ignorant and unfriendly, to the extent of refusing to share my own personal records with me in the name of HIPPA, and in fact accusing me of not knowing what it was.
SS
Stevie
Feb 21, 2026
1.0
Whoever the lady was working there today (Feb 21, 2026) my boyfriend was sitting in the waiting room for 2 hours after being checked in and the "nurse" or whoever that woman was finally comes out from the back and goes, Oh i didnt think anyone was here....we close at 12pm. He looked at his phone and it was 12pm on the dot. He goes, I've been waiting here for 2 hours, can you just get me in to do my bloodwork since im the only one here... she said no we are closed and refused service and help him. What is WRONG with the staff there that they check someone in and then just FORGET anyone is there and then doesn't help at all.... WoW! I thought people were ABLE to go here to get the medical help. Apparently NOT bc He was ignored and denied help after 2 hours of waiting in the waiting room ....
RM
Robert Mizek
Feb 13, 2026
5.0
It’s easy to get blood tests done. Results usually take a few days.
MM
Megan
Feb 4, 2026
5.0
Anna V did my blood work today. She was very knowledgeable, efficient, and kind! She did a wonderful job!
Frequently Asked Questions About Quest Diagnostics
What do I need to know before I arrive at a Quest Patient Service Center?
Please be aware that when you visit a Quest Patient Service Center:
• Scheduled appointments are strongly encouraged and will receive priority. Please arrive and check in 10 minutes before your appointment time. If you check in more than 10 minutes late for your appointment, you will be served as a walk-in.
• If you walk in, you will have to wait for the next available opening.
Do you accept walk-ins?
Scheduled appointments are strongly encouraged and will receive priority. If you walk in, you will have to wait for the next available opening.
Should I be fasting?
Fasting before a blood draw means you don’t eat or drink anything except water. If your test requires it, don't forget to fast for 8-12 hours before your appointment. If you’re not sure, contact your doctor's office. To learn more about how to prepare for your test, visit QuestDiagnostics.com/patients/get-tested/prepare/fasting for additional fasting information.
What should I bring to my appointment?
Please arrive and check in 10 minutes before your appointment time. If you check in more than 10 minutes late for your appointment, you will be served as a walk-in.
You should bring the following to your appointment:
•A lab order from your doctor. If your doctor did not give you a paper order, check with them to see if they sent it electronically.
•Photo identification listing your first name, last name, and date of birth (for example, a driver's license, government issued photo ID, Passport, or Green Card).
•Current health insurance information.
•Credit, debit, or health savings card. You will be asked to preauthorize payment for any balance due after your insurance is billed.
It’s important to also know if your test requires fasting the day before and/or morning of your appointment. Your healthcare provider should have indicated this on your lab order or during your visit. Learn more about fasting before a lab test.
Note: Childcare is not available and the waiting area is not attended. Some testing protocols, such as drug screenings or pre-employment screenings, have strict rules which do not allow children to accompany the patient during sample collection. If you have questions about your testing protocols, please contact your healthcare professional or employer for additional information.
How do I check in when I arrive?
Sign in using the Check-in kiosk, or if not available, sign the clipboard at the front desk. Please be prepared to present a valid photo ID and insurance information. Be sure to mark the reason for your visit when signing in.
If you were unable to preregister ahead of time, and would like to do so, you may be able to complete the registration process if you arrive a few minutes early at a Quest Patient Service Center that has a Check-in kiosk. When you check in with your mobile number, you may be asked if you want to complete the registration process on your smartphone while you wait.
My doctor told me they would send over an order. Do you have it?
If your doctor said they would send us the order electronically or via fax, there is no need to confirm that we have the order. If we do not have the order, we will call the doctor to obtain it when you arrive at our Quest Patient Service Center. To prevent delays, be sure to visit our location during your doctor’s office hours or obtain a copy of your order from your doctor.
How soon after my visit will my doctor receive my lab test results?
Turnaround times for test results can vary. If you have a MyQuest account, your test results will be delivered to your account as soon as they are available. This can take 2-5 business days from the time the sample is received, depending on your test.
You should always follow up with your doctor to discuss your results.
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