Warby Parker Willowbrook at Target

Reviews

• SM

  Steve Morse

  1 day ago
  5.0
  Airica was friendly knowledgeable and fun to be around. I’m coming back for sunglasses !
• RC

  richard chavez

  6 days ago
  5.0
  Warby Parker is for everyone! Great styles, great eye exam services, great customer service
• LH

  Lindsey Henry

  Mar 18, 2026
  5.0
  My daughter and I went for eye exams today, and Dr. Klesken is the best! She was very professional and super friendly. She diagnosed our vision issues and explained everything throughly. Christopher was also very helpful in selecting our frames. I highly recommend this location!!!
• LT

  Laura Torres

  Mar 11, 2026
  5.0
  I was skeptical at first, because I thought this was going to be an online only experience! Boy, was I wrong! I was happy to find a store in the south suburbs and able to make a same-day appointment! Dr. Debbie and the young lady at the front desk(forgot her name) were so helpful in picking the right pair of glasses... I ended up with two! They made this experience worth it! Both glasses fit perfectly! I received my glasses within 8 days of purchase and have no issues!
• MN

  M N

  Mar 2, 2026
  1.0
  I am extremely disappointed with the service at the Warby Parker location inside Target. I received two new pairs of glasses by mail and have now made three separate trips to this location to get them adjusted. Each time, I was told the only person allowed to make adjustments — the eye doctor — was not working. Apparently, this location only has an eye doctor onsite 2–3 days a week, there are no set hours posted, and there is no direct store phone number to call ahead and confirm availability. Even the 1-800 customer service representative had no idea when the local doctor would be working. I actually called Target directly, and a very kind employee physically walked over to check for me and told me the doctor would be in within the next couple of days. So I went back today for my third attempt — and once again, no doctor onsite. This setup makes absolutely no sense. If adjustments can only be done by one specific person who works limited and unpredictable hours: • Provide a direct phone number for the store. • Offer an online appointment system so customers can book a simple 10-minute adjustment slot. • Don’t operate a retail eyeglass shop seven days a week if the only person who can perform adjustments works three. • Clearly inform customers at the time of purchase that adjustments are not available daily and drop-ins are not guaranteed. I have been a loyal Warby Parker customer for over 15 years. Yes, I appreciate affordable eyewear — but my time is far more valuable. After three wasted trips, I’m done

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