LensCrafters

Reviews

• HS

  Ham Ster

  3 days ago
  5.0
  On-time, professional, and friendly. Thank you Doctor and team!
• VV

  Vince

  Feb 24, 2026
  2.0
  I am pleased with my glasses, and the staff at the location are very friendly when you visit in person. However, once you leave, the customer service disappears. Unfortunately, my experience has been a series of issues. I didn't receive a text or phone call notifying me that my glasses were ready, even though I was told I did. The staff seemed more interested in arguing than confirming whether my phone number was correct, which may have been a problem. Additionally, the staff appeared hesitant to answer phone calls anyway. When I went to pick up my glasses, the store was closed due to a pipe bursting from the extreme cold weather. It raises questions as to why customers with ready glasses weren't contacted about this situation, which reflects a lack of leadership in customer care, especially since it took over two weeks for the store to resume normal hours. My concern isn't that the store was trying to resolve the issue, but rather that customers were not prioritized and left uninformed. During this period, it seemed that no reviews could be posted, likely to protect their online reputation. It's unfortunate that this location shows such a stark contrast in customer service both in-store and beyond. As a first-time customer, this experience was disappointing.
• BL

  Brittany Love

  Feb 23, 2026
  1.0
  Seen here about 7 months ago, appointment went fine but I called today to get MY prescription emailed to me and the refuse to do it. Never heard of this with any eye doctor I’ve been to. Couldn’t tell me what it was over the phone, only options were mail and picking it up. I don’t live close anymore and I need it today. So frustrating
• JJ

  Janis

  Feb 21, 2026
  5.0
  Dr. Losurdo gave me a new Rx in Dec and I went to Lenscrafters yesterday to order new progressives, as well as new progressive sunglasses since the President's Day sale is so consumer friendly! Every employee at Wheaton LensCrafters Town Square is great, but Hyatt (I don't know how to spell her name) has an expertise and vibe that relaxes me with the eye care needs created by Sjögren's syndrome, the autoimmune illness that attacks my eyes. I just kind of exhale and trust everything when I am in her hands, and likewise, Dr Losurdo, as they are both perfectionists who truly care about getting every detail right. Thank you, Hyatt, thank you Dr. Losurdo, thank you LensCrafters! PS Hyatt also helped adjust the new frames of my husband's glasses last week. She did a superwoman task in even getting my prescription reluctant husband to accept new lenses (thank you, too, Dr. Losurdo for inspiring my husband's trust as well!) and my husband and I came away happy and vision protected! I LOVE this LensCrafters!
• KB

  Karen B

  Feb 20, 2026
  5.0
  Great experience! I really liked the tech and the doctor. They listened to me and answered my questions. Very knowledgeable and helpful

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