LensCrafters

Reviews

• SZ

  S. Alejandro Zayas

  6 days ago
  5.0
  The Dr. is super easygoing and the procedures keep improving, getting shorter, quicker; staff polite.
• SB

  sheryl bushnell

  Mar 24, 2026
  1.0
  Very poor customer service. I called a week ago asking if I could get a different type of contact lens. I was told the optometrist I saw the week prior would get back to me. She never did. I called back the following week. I was told that the Dr had not been consulted on the matter yet and that I would be contacted by the end of the day. I still have not been contacted.
• AG

  Alyssa Garcia

  Mar 17, 2026
  1.0
  Overall I would not recommend this location This was the only place that could get me in same day as I was having problems with my contacts/vision and my usual eye doctor is in Chicago. One star as my exam was fine but was told I’d need an increase in prescription and new contacts lenses - my most recent exam was in October in Chicago and I hadn’t had any changes in 3 years. During my exam I made it well known I have a sensitivity/previous allergic reaction to certain brands and can only use Bausch and Lomb. The Dr. told me it’s a great brand and he would be keeping me on it. He even educated me on the prescription levels Bausch and lomb carries as I was concerned I would eventually max out and not be able to continue to use them. The first issue was when they couldn’t give me trials (didn’t have them in stock which is understandable) but then refused to order me trials as well. I placed my contact order to be mailed to me as I don’t live in Springfield and on the receipt it stated Bausch and Lomb with my prescription. Today I received my box of contacts and was given a different brand of two-weekly’s not monthly’s. I called the location to express my concerns and the woman over the phone was extremely unprofessional and unwilling to provide assistance. I was told “they don’t prescribe Bausch and Lomb and that I needed to go somewhere else”. She also stated if I wanted any kind of refund I would need to come in person with an unopened box to return. I would have never willingly placed an order for a different brand especially with how much I had to pay. Because of this I ended up calling the Bloomington location which was much more helpful and was told Lens crafters does provide Bausch and Lomb and they offered to let me return the contacts on my way to Chicago since I’ve lost the trust with this company and have no choice but to return to my previous provider.
• DL

  David Lane

  Mar 17, 2026
  5.0
  Vickie was tremendous!! It was an absolute pleasure working with her and I will speak about my experience to my co-workers and friends!!!
• TP

  Theresa Pope

  Mar 16, 2026
  1.0
  Hey canceled after noon appointments because of morning snow , but kept all morning appointments. I will not be back. How rude?! You people live in Midwest IL. You know the weather changes constantly this time of year. I took the day off lost wages and my and others appointments was canceled! Why not morning appointments as well. If it was so bad today why did you not close your store.

Frequently Asked Questions About LensCrafters