Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
443 reviews
5 stars
369
4 stars
9
3 stars5
2 stars5
1 star
55
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and attentive, with specific mentions of individuals like Michael, Lovette, and Sandra for their exceptional service.
Communication Issues
Several reviews highlighted significant problems with communication, both in terms of staff knowledge and responsiveness, leading to frustration among customers.
Repair Services
Customers appreciated the quick and effective repair services offered, with many noting that staff went above and beyond to assist with fixing glasses.
Appointment Management
Multiple reviews expressed dissatisfaction with appointment scheduling and management, citing issues such as double bookings and lack of follow-through.
Product Selection
Feedback indicated that while some customers found the selection of frames satisfactory, others felt it was limited and overpriced.
- ADAriana DuarteJan 3, 20265.0Everyone was so helpful and attentive. I came in and had questions about insurance coverages and different scenarios. In regards getting both lens and contacts. They reviewed and went over everything thoroughly. Very patient. Exam was great informative and efficient as well.
- MYMarion YunesDec 29, 20251.0This store never answers their phone. Either always on hold or no answer.
- AIAndre Noel IIDec 23, 20255.0The staff was very courteous and pleasant to work with. They was very attentive to my needs and provide me with a level of service that hasn’t been seen in several years from any establishment.
- TMTyrone MurphyDec 3, 20255.0Melissa was sooooo great very chill very respectful very demure she gave me glasses so good it showed me she is the vision of the company I can SEE a bright future for her and her customer service may this review bless anyone that looking for a better vision for themselves!
- MZMer ZayNov 30, 20255.0Both, in the past and today, I have had positive experiences at this LensCrafters location. Today, I needed to get my glasses adjusted. I went in without an appointment, so I had to wait about 10 minutes or so, which wasn’t bad for a Sunday. The associate who helped me today was Selena. Selena was incredibly helpful. She was able to adjust my glasses quickly and effectively. I was very impressed with her assistance. I’m grateful for the excellent assistance and communication that I’ve had with the LensCrafters associates and managers.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What kinds of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer frames.
Which designer eyewear brands can I find at LensCrafters?
You can find designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more at LensCrafters.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health and more. All prescriptions are welcome.
What are the store hours for the LensCrafters at Old Orchard Shopping Center?
LensCrafters is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
How can I schedule an eye exam at LensCrafters?
You can schedule an eye exam online using LensCrafters' quick link URL provided on their website or visit https://www.lenscrafters.com/ScheduleExamView for appointment scheduling.
Does LensCrafters offer in-store pickup for products?
Yes, LensCrafters offers in-store pickup service for customers.
What should I bring to my eye exam appointment at LensCrafters?
Bring your vision and medical insurance information, your current eyeglasses and contacts if applicable, and any questions you may have for the optometrist.
Where is LensCrafters located within Skokie?
LensCrafters is located at 253 Old Orchard Shopping Center, Suite M-46, Skokie, IL 60077-1435, inside Old Orchard Center.
What nearby restaurants can I visit before or after my appointment at LensCrafters?
Nearby restaurants include McCormick & Schmick's seafood restaurant, The Capital Grille steakhouse and seafood restaurant, Billy Berk's American restaurant, California Pizza Kitchen, Nando's Peri-Peri Portuguese and African cuisine, and Epic Burger for burgers.
Are there any nearby shopping options to explore in Old Orchard Center after visiting LensCrafters?
Yes, you can visit nearby stores like Banana Republic, Anthropologie, Urban Outfitters, Rally House, J.Jill, and Crate and Barrel for shopping and fashion needs.
What nearby parks or recreation spots are close to LensCrafters?
Old Orchard Play Space, a park and playground, and Highland Park Recreation, which offers park and gym facilities, are nearby for outdoor activities.