Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
603 reviews
5 stars
542
4 stars3
3 stars6
2 stars4
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Addie, Fatima, and Dr. Pak.
Service Issues
Several reviews highlighted problems with service efficiency, including long wait times, disorganization, and poor communication regarding orders and appointments.
Product Quality
Customers expressed dissatisfaction with the quality of glasses and lenses, citing issues with breakage and incorrect prescriptions.
Positive Experiences
Despite some negative feedback, many customers reported excellent experiences, particularly with eye exams and frame selection.
- CLCJ Liu3 days ago1.0Very disappointing experience. I was in the store for about 10 minutes and no one offered any help. There were 4–5 staff members sitting at the front desk just chatting. When I asked questions, the responses felt very lazy and indifferent, like they didn’t want to be there at all. On top of that, the display areas and the glasses themselves were extremely dirty—it looked like they hadn’t been cleaned in months. Overall, the store felt unprofessional and poorly managed.
- LALinda Andrew5 days ago1.0The service is slooooooow. Came to pick up contacts, called ahead, they were in and they told me to just "pop on in". Had to wait 25 min to be told to take a seat and wait for the next available person to help me. Then waited for another 10 min to hand my contacts. They really need a numbering system.
- DEDeimer EdwardDec 22, 20255.0Excellent Service
- SFSamuel FloresOct 27, 20251.0This guy saw me walk in and immediately frowns, as soon as he gets my glasses he bends them up without my permission and I had to get the manager Jill to order me a new pair for the damage he did to them. Do not let this person get glasses for you he will damage them.
- GPGheorghe PopOct 6, 20251.0Don’t go here, they make you buy stuff then when you go there it’s something else “example I went in for contacts , asked the front people if this is the total for my contacts, after 2 weeks I called in because they never reached out, said my order is not in, and we need to try “trainers first” then we will order contacts, it’s been a whole 4 week process just because I came in for “CONTACTS” and I declined on “GLASSES” that’s when they had a face because I didn’t want no glasses.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye exams does LensCrafters offer?
LensCrafters offers comprehensive eye exams using the latest vision technology to ensure complete eye health evaluation.
Which brands of eyewear can I find at LensCrafters in Woodfield Mall?
You can find designer eyewear from brands like Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, and Michael Kors among others.
Does LensCrafters accept vision insurance?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more.
Are contact lens exams different from regular eye exams at LensCrafters?
Yes, contact lens exams include a fitting and measurements for contact lenses in addition to the comprehensive eye exam, and there is an additional fee for this service.
What are the store hours for LensCrafters at Woodfield Mall?
LensCrafters is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Can I pick up my glasses in-store at the Woodfield Mall LensCrafters location?
Yes, in-store pickup is available at this LensCrafters location.
How can I schedule an eye exam at LensCrafters Woodfield Mall?
You can schedule an eye exam online via their booking link at https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0139&storeId=10851.
What nearby coffee shops can I visit before or after my appointment at LensCrafters?
You can visit nearby Starbucks or Dunkin' for coffee before or after your visit to LensCrafters at Woodfield Mall.
Are there any shopping centers or attractions close to LensCrafters Woodfield Mall?
LensCrafters is located inside Woodfield Mall, a major shopping center with many stores and restaurants, and close to Metro Park which offers a playground and relaxation spot.
What jewelry stores are near the LensCrafters Woodfield Mall location?
Nearby you can find jewelry stores such as Pandora, Rogers and Hollands Jewelers, and C.D. Peacock Jewelers if you're interested in shopping for fine jewelry during your visit.