Business Details
About
Wellness CenterFitness Center
NorthPointe Wellness supports the health and fitness needs of the community by providing a high-quality facility, professional staff, and programs in a unique, supportive environment. We truly have everything you need in one place.
What Makes Us Different
-Certified by the Medical Fitness Association (MFA)
-FREE group exercise classes included with membership
-Personal training and fitness assessments to reach your goals
-Unique medically-integrated programs
-Activities and programs for a variety of ages and skill levels
Location
Hours
Reviews
4.5
583 reviews
5 stars
441
4 stars
80
3 stars
22
2 stars
13
1 star
27
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Customers consistently praised the friendly, professional, and helpful staff across various departments.
Facility Cleanliness
The facility is generally reported as clean and well-maintained, although some reviews noted issues with hygiene in shared spaces.
Service Experience
While many customers had positive experiences with medical services and fitness offerings, some reported dissatisfaction with billing practices and inconsistent service quality.
Amenities
The gym and wellness center are appreciated for their extensive amenities, including pools, fitness classes, and a spa-like atmosphere.
Membership Concerns
Several customers expressed frustration with membership policies, including unexpected charges and enforcement of unwritten rules.
- TTTravis Tinder2 days ago5.0Dr. Rosche at NorthPointe is an amazing doctor. Facilities are pretty nice too.
- MTMaria Tsoukalas-PeeteNov 16, 20251.0I’m extremely disappointed with the way this gym is run. While the facility itself looks nice on the surface, my actual experience here has been far from acceptable. I’ve repeatedly witnessed behavior in the spa area that, in my opinion, is completely inappropriate for a public health environment. I’ve seen individuals sitting nude in the hot tub and then moving into the sauna and positioning themselves in ways that feel unsanitary and disrespectful to other members. It’s frustrating that this seems to go completely unchecked. On top of that, the gym has started trying to enforce rules that do **not** appear anywhere in the membership agreement. The most concerning example is being told that my teenage daughter should use the *coed* family locker room instead of accompanying me into the women’s locker room. This expectation is unreasonable, uncomfortable, and absolutely not something I agreed to when I signed up. Between the lax approach to hygiene in shared spaces and the sudden enforcement of unwritten rules, I no longer feel that this gym values member comfort, safety, or transparency. Despite the nice-looking facility, the overall environment has declined to the point where I’m seriously questioning whether it’s worth staying a member.
- MPMark PattersonOct 28, 20254.0Anything North Point related is very acceptable to me. Staff are always friendly, appearance is always top notch.
- ADAustin DeadmondOct 22, 20251.0If and When you cancel your membership, they will charge you an extra month for no reason!! I called two weeks before my scheduled payment and got screwed for another 80$ even though I explained to the guy I couldn’t use the membership. Beware!
- BCBrandon COct 16, 20255.0Some of the best care along the Stateline. They have an amazing workout center with warm and normal temperature pools.
Frequently Asked Questions About NorthPointe Wellness
What types of programs does NorthPointe Wellness offer?
NorthPointe Wellness offers medical fitness, personal training, aquatic programs, child care, and nutritional counseling.
What makes NorthPointe Wellness unique compared to other fitness centers?
It is certified by the Medical Fitness Association and provides medically-integrated programs, free group exercise classes, and activities for various ages and skill levels.
What are the operating hours of NorthPointe Wellness?
Monday to Thursday from 5:00 AM to 9:00 PM; Friday from 5:00 AM to 8:00 PM; Saturday and Sunday from 6:00 AM to 5:00 PM.
Where is NorthPointe Wellness located?
It is located at 5605 East Rockton Road, Roscoe, Illinois, 61073, USA.
What payment options are accepted at NorthPointe Wellness?
They accept American Express, Discover, MasterCard, and Visa.
How can I contact NorthPointe Wellness for inquiries?
You can contact them by phone at +1 815-525-4900 or by email at inquiry@northpointewellness.org.
Is there an app available for NorthPointe Wellness?
Yes, you can download their app on Android via the Google Play Store and on iOS via the Apple App Store.
Are there medical facilities near NorthPointe Wellness?
Yes, nearby medical facilities include NorthPointe Immediate Care, NorthPointe Clinic, NorthPointe Surgery Center, and several doctors such as Jamie Frantz, M.D., and Pryor Health.
What nearby facilities can support seniors visiting NorthPointe Wellness?
Nearby assisted living and retirement homes such as NorthPointe Terrace Assisted Living and North Pointe Terrace can support senior visitors.
Are there convenient places nearby NorthPointe Wellness for gas and snacks?
Yes, nearby places include Speedway and Love's Travel Stop, which offer gas, convenience items, and coffee.