Willows Health & Rehab Center is a Medicare-certified, comprehensive skilled care center with 24-hour staff including registered and licensed practical nurses; certified nursing assistants; physical, speech, and occupational therapists; registered dietitian; activities staff; and other specially trained professionals.
Our Medical Director monitors all of the medical care provided to our residents. In-house appointments with physicians, dentists, ophthalmologists, and other specialists are available. In Willows Health & Rehab Center, as in all areas of Wesley Willows, each resident is provided an individualized, comprehensive program of care to encourage the highest level of independence and to promote personal dignity and quality of life.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.