LensCrafters

Reviews

• CC

  Crystal Carballo

  Mar 18, 2026
  1.0
  Ran into multiple problems with customer service, one when trying to get contacts the first time we came here, second time was when we purchased my frames and the lady in the front gave consistent attitude, third time was today my glasses broke called a different store from the same branch (POLICIES SHOULDNT CHANGE PER STORE) and they said if they had the frames in stock they would replace them but the store we called had closed so we called this store to see if they had the frames and they did. When we got in the manager Denise proceeded to tell us thats not how that works and had to pay after being told it would be free. She also claimed she had no way of contacting anyone at the other store to confirm that what they said even though managers of stores have the other managers numbers. Terrible customer service
• TT

  The Tech

  Mar 18, 2026
  1.0
  Told over the phone one thing then when we show up they wanna charge money when I was told it would not be a charge if they had the pair of frames in store I would not be a charge only if they were not available and the guy said they were not available so I went to the store and then she demanded money for a different period instead of being able to walk out with no charge like I was told. Then she started to argue with me basically calling me a liar and started raising her voice and yelling at me do not go to this store if you want horrible customer service.
• CM

  Charlie Mack

  Mar 3, 2026
  1.0
  Purchased my meta ray bans from them for the second year. Luxotica messed up and sent me the wrong PRESCRIPTION LENSES FOR THE SECOND TIME. I go in this place to pick up my glasses and the 2 people at the counter was stand offish. Then after having my glasses, i realize the lenses are incorrect, i take them back and they say i have to do everything online since that’s where i bought them. Waste of gas and time. I talk online and lenscrafters customer service directs me to luxotica then luxotica tells me to go in store for lenses issues so I CALLED THE STORE & she tells me to come in to the store and process a online return then place an in store order and made sure to let me know that most of the time credit card transactions take like a week so it should take that long. I didn't pay with a credit card but she didn't care to ask that. After all this wasted time and gas, your specific store wont be getting my money. Customer service training should be ya store’s top priority.
• AJ

  austin johnson

  Feb 19, 2026
  5.0
  My glasses had a broken screw. They repaired it for me for free! I had not even gotten the pair from this location. Fantastic people working here.
• GS

  Garrett Schnoor

  Dec 23, 2025
  5.0
  Very great! Denise has really helped out with adjusting my bent frames and offered to put nose paids on my glasses because they fell off. Thank you so much Denise!!!!

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