January 5, 2019 marked the opening of our newest hospital—the Javon Bea Hospital–Riverside. Conveniently located off of I-90 at Riverside Boulevard in Rockford, Illinois, this state-of-the-art facility is a place of peace and healing. The 563,000-square-foot hospital and clinic serves as the regional hub for highly specialized care for children and adults. Mercyhealth is committed to providing exceptional hospital care no matter where you live throughout southern Wisconsin and northern Illinois. The unparalleled skills of our multi-disciplinary specialists, highly trained nurses and other providers ensure you receive high-quality, compassionate care.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.