Business Details
About
Medical Supply StoreShoe Store
The Rockford Good Feet Store's personally-fitted arch supports and orthotics are designed to relieve foot, heel, knee, hip, and back pain often caused by foot-related problems like plantar fasciitis and bunions. Stop by the Rockford Good Feet Store for your free, no-obligation, personalized fitting.
Location
Hours
Reviews
4.7
129 reviews
5 stars
113
4 stars
6
3 stars1
2 stars
2
1 star
7
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, friendly, and attentive, with specific mentions of employees like Kelly, Dean, and Maria for their exceptional service.
Product Effectiveness
Several reviews highlighted significant improvements in foot and joint pain after using the arch supports, with many customers expressing satisfaction with the results.
Refund Policy
Multiple customers expressed frustration with the non-refundable policy on insoles, leading to dissatisfaction when products did not meet their needs.
Personalized Experience
Customers appreciated the personalized approach in assessing their foot needs and the thorough explanations provided during the fitting process.
Mixed Results
While many found relief, some customers reported that the products did not work for them, leading to disappointment and regret over their purchases.
- SBStacey Brunner2 days ago5.0Going in with plantar fasciitis and knee pain. Trying anything to get some relief. ’m on day three and feel amazing!! It was a great experience! Dean was an absolute joy to work with!! Thank you so much!!
- AHAaron Holden3 days ago5.0I had a great experience with the Good Feet Store’s three-step system. The process was thorough, easy to understand, and clearly designed to address my specific foot needs rather than offering a one-size-fits-all solution. The staff took the time to explain how each step worked, from evaluating my foot structure and gait to finding the right combination of supports. I immediately noticed how much better the support felt compared to standard insoles, especially in terms of arch support and overall alignment. What really stood out was the personalized approach and the knowledge of the staff—they genuinely cared about finding the right fit and solution for me. I walked out feeling more comfortable and confident that I had invested in something that will help my feet and posture long term. Highly recommend the three-step system for anyone dealing with foot, knee, hip, or back discomfort
- EBElizabeth Brick5 days ago1.0I purchased the expensive non-refundable insoles on August 28th, 2025. You want me to contact the store, BUT I ALREADY HAVE and you still did NOTHING to help me. I asked for the refund on October 1st, and I have the messages to prove it. I told Kelly this wasn't going to work for me because I am not allowed to wear tennis shoes at work. The only thing that would make this situation better, is a refund, but I know that would be asking too much from this company. If you've helped 10,000+ people in the area, why can't you refund just this one purchase?
- LJLiz Johnson6 days ago1.0This was an awful experience. It was a waste of $1,500. I explained my situation and of course they told me that this would work for me. No, it doesn't work with anything that I told them. I was in pain, and I believed them when they said that it was an easy process to a pain-free life. I was a victim, and they fed off of my desperation for pain relief. The process was having to change your shoes multiple times a day, or having to change your insoles multiple times a day. I told them that I can't wear tennis shoes to work, but that didn't stop them from selling me the inserts that CAN ONLY BE WORN IN SNEAKERS. No one told me that they were non-refundable, until I asked for a refund. Please don't make the same mistake I did. There is a reason that this corporation has so many lawsuits against them.
- LLLoHiDec 22, 20255.0Such a great store with terrific customer service from all its employees. Both my husband and I got insoles from the store and we are both pain free in our feet. This is the place to go if you want to help your sore feet!
Frequently Asked Questions About Good Feet Store Rockford
How are our arch supports different from inserts and insoles I can buy online or in drug stores?
Good Feet Arch Supports are designed to provide the firm, yet flexible function necessary to help correct poor foot biomechanics, providing long term pain-relief solutions.
I buy good shoes, but my feet still hurt. Can arch supports help me?
Absolutely. It’s common for people to think that their shoes are the problem, when in reality it’s often the foot that’s going into the shoes that’s the real source of discomfort. By stabilizing the foot with a good arch support, the pain and discomfort caused by common foot and foot-related problems can often be minimized or alleviated.
Will I be able to take my arch supports home the same day I purchase them?
Yes, for ages 6+. Your local Good Feet Store stocks a full inventory of arch supports. Once you’ve been fitted and have found the supports that work the best for you, you’ll be able to wear your new arch supports home.
How do I get my free fitting?
It’s simple. Just stop by your local Good Feet Store. No appointment is necessary, but if you prefer, you can schedule an appointment at the store near you.
Can I use my HSA or FSA funds to purchase arch supports?
Yes, you can use your HSA or FSA to purchase our arch supports. Arch supports, shoe inserts, insoles, or orthotics are eligible for reimbursement with a flexible spending account (FSA), health savings account (HSA), or a health reimbursement arrangement
(HRA). However, arch support reimbursement is not eligible with a limited-purpose flexible spending account (LPFSA) or a dependent care flexible spending account
(DCFSA). Arch Support Inserts are eligible for reimbursement with an FSA or HSA as they are devices placed into your shoes to support the arch of your foot to reduce discomfort. Important Reminder: FSAs, HSAs, and other listed account types may differ. Be sure to check with your administrator before making a purchase.
How are Good Feet arch supports different from online or drug store inserts?
Good Feet Arch Supports provide the firm yet flexible function necessary to correct poor foot biomechanics, offering long-term pain relief unlike typical inserts or insoles.
Can arch supports help if I wear good shoes but still have foot pain?
Yes, often the foot itself causes discomfort rather than the shoes. Good Feet arch supports stabilize the foot, minimizing or alleviating pain related to foot problems.
Will I be able to take my arch supports home the same day I purchase them?
Yes, for customers aged 6 and up. The Rockford Good Feet Store stocks full inventory for immediate take-home after fitting.
How do I get a free fitting at the Rockford Good Feet Store?
Simply visit the store at 5823 E Riverside Blvd; no appointment is needed but you may schedule one online if preferred.
Can I use my HSA or FSA funds to purchase arch supports?
Yes, arch supports are eligible for reimbursement through HSA, FSA, or HRA accounts, but not limited-purpose FSAs or dependent care FSAs. Check with your plan administrator.
What are the Rockford Good Feet Store hours?
Open Monday to Friday from 10:00 AM to 6:00 PM, Saturdays 10:00 AM to 5:00 PM, and closed Sundays except by appointment.
Which nearby dining options can I visit before or after my appointment?
You can enjoy a meal at Brooklyn Deli, a cafe and sandwich shop, or try Rosati’s Pizza for pizza and quick food nearby the store.
Are there nearby medical or wellness services I can use alongside my visit?
Yes, nearby are Injury Express urgent care, Revive Chiropractic Wellness Center, and Essential Laser and Skin Institute for various health and wellness needs.
What nearby services can assist with my eye and dental care?
Nearby eye care is available at Eyedeal Optical and Advanced Rockford Eye Care. Affordable Dentistry Today and Ortho Express serve dental needs close by.
How can nearby transportation or services help me find or access the Rockford Good Feet Store?
While specific transit stops aren’t listed, the store is conveniently near services like Freeway Insurance and AAA, which could assist with transportation or vehicle needs in the area.