Advanced Urgent Care

3.8
367 reviews

About

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Advanced Urgent Care’s state of the art facility empowers patients with a friendly, highly-skilled staff and the compassionate care they need. Open daily from 8:00 AM to 12:00 AM, Advanced Urgent care offers an engaging and comprehensive emergency room environment for non-life-threatening injuries and illnesses. With shorter wait times and medical costs and co-pays coming in at mere fractions of what conventional hospitals charge, Advanced Urgent Care is the premier walk-in clinic for those seeking medical care.

Details

  • RestroomAvailable
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomAvailable

Location

Advanced Urgent Care
10 Orland Square Drive, Orland Park, IL
60462, United States

Hours

Reviews

3.8
367 reviews
5 stars
243
4 stars
12
3 stars
4
2 stars
8
1 star
100

What are people saying?

AI-generated from recent customer reviews

Quality of Care

Patients consistently praised the attentiveness, thoroughness, and professionalism of the doctors, particularly Dr. Alzein, who was noted for his compassionate approach and effective treatment.

Staff Attitude

While many reviews highlighted friendly and caring staff, there were notable complaints about unprofessional behavior from some receptionists and nurses, impacting overall patient experience.

Wait Times

Several customers reported long wait times, with some experiencing delays of over an hour, which detracted from their overall satisfaction.

Facility Cleanliness

The clinic was frequently described as clean and well-maintained, contributing positively to the patient experience.

Communication Issues

There were multiple reports of poor communication regarding appointments, test results, and prescription management, leading to frustration among patients.
  • MR
    M&M RSA
    2 days ago
    3.0
    I felt bad for an old man asking them why the heat not working and he was cold waiting on a Dr to be seen then I felt the cold and he was 100% correct
  • AC
    Angelica Cabrera
    Nov 6, 2025
    5.0
    We received great care at this urgent care center. My daughter started with fever and chils for a couple days and texted positive for flu. Dr. Abousaad was very attentive and detailed. Even told me to follow up because he was worried about her cough which wasn’t bad. He knew what was coming. The nurse or med. asst. was great. The receptionist that day was not the best at customer service but when we had to come back on Thursday service was great. I called the front desk and Albaraa was amazing and very helpful. He has great customer service skills and was very kind. We had same nurse and did well. Dr. Loai was amazing. Detailed diagnosis and treatment and was very nice. Both physicians are great, prompt and skilled aassessment skills, and attentive. Couldn’t have asked for better. This is a great place to come when urgent care is required.
  • LL
    Lily
    Sep 19, 2025
    5.0
    Extremely satisfied with the care I received at Advanced Urgent Care! Dr. Mohamad Alzein took the time to thoroughly explain my treatment options, and I never once felt rushed. Highly recommend!
  • TT
    Truthseeker
    Sep 5, 2025
    5.0
    My mother had developed a quick onset infection in her hand. They immediately assessed her and she needed IV treatment. Because she was elderly he discussed doing the treatment there in office vs her lying in a bed for three days which would possibly end up affecting her mobility. We agreed days in bed could present mobility issues to come into play. Fortunately it only took two visits the IV treatments were successful and we avoided a hospital stay. I highly recommended this advanced emergency care center
  • AU
    A Google User
    Aug 25, 2025
    5.0
    Dr. Zayid is very professional, understanding, and an excellent listener. Additionally, the receptionist Roberta is incredibly sweet and compassionate.

Frequently Asked Questions About Advanced Urgent Care

What are the operating hours of Advanced Urgent Care?

Advanced Urgent Care is open daily from 8:00 AM to 12:00 AM, with the last patient accepted at 11:59 PM.

Where is Advanced Urgent Care located?

Advanced Urgent Care is located at 10 Orland Square Drive, Ste A1, Orland Park, IL 60462, USA.