Brand Certified
Quest Diagnostics
3.3(176 reviews)
Certified by Quest Diagnostics • Apr 05, 2026
Business Details
10837 S Cicero Ave, Oak Lawn, IL
60453, United States
Certified by Quest Diagnostics • Apr 05, 2026
(312) 561-0965
Certified by Quest Diagnostics • Apr 05, 2026
https://locations.questdiagnostics.com/il/oak-lawn/10837-s-cicero-ave
Certified by Quest Diagnostics • Apr 05, 2026
About
Certified by Quest Diagnostics • Apr 05, 2026
Family Medicine
The Quest Diagnostics difference. Bringing together quality, speed, and technology to power advanced, affordable diagnostics for all. No trade-offs required.
Location
Certified by Quest Diagnostics • Apr 05, 2026
Hours
Certified by Quest Diagnostics • Apr 05, 2026
Monday7:00 AM - 4:00 PM
Tuesday7:00 AM - 4:00 PM
Wednesday7:00 AM - 4:00 PM
Thursday7:00 AM - 4:00 PM
Friday7:00 AM - 4:00 PM
Saturday7:00 AM - 12:00 PM
SundayClosed
Reviews
3.3
176 reviews
5 stars
90
4 stars
8
3 stars
10
2 stars
8
1 star
60
- EJEliza JeeMar 28, 20265.0Was takin right at my appointment time. Straight and to the point which I like I don’t know why some of these others reviews expect exceptional bed side manor at a place that just does labs and drug tests it seems. All in all good experiance. Even explained my insurance benifit.
- LSLillian SatterfieldMar 28, 20261.0While waiting in the waiting room you can hear the phlebotomist talking loud while patient are waiting to be serviced. When I was called back to the room my labels had been preprinted and not shown to me to verify it was me. I had to look at the labels myself. The phlebotomist didn't give her name or have an employee ID on.She rushed the entire process. I was feeling the needle press downward every time she had to change the tubes. I had at least 10 tubes so you can imagine the pain I felt! When she finally asked was I ok I told her it hurt her response was "oh sorry"and continued the draw!! This needs to be addressed so moving forward the phlebotomist can be trained to use the appropriate size needle when drawing several tubs so that she isn't relying on her hand not to move while inserting the tubes!! I train phlebotomist for a living and this one definitely needs a restraining.
- TRTimothy ReedMar 25, 20261.0Terrible!! Waited for 1.5 hrs. Before I was seen even with an appointment.
- JFJaime FraustoMar 14, 20265.0Online appointment and check in options help make the process easy when visiting Quest Diagnostics in Oak Lawn. Shetani is always professional, welcoming and remembers me from my frequent visits. It's nice to see a familiar face and feel welcomed.
- CPCindy PottsMar 11, 20265.0I made an appointment online and was called in as soon as I arrived. The Phlebotomist was very pleasant and efficient. I was done in no time!
Frequently Asked Questions About Quest Diagnostics
What do I need to know before I arrive at a Quest Patient Service Center?
Please be aware that when you visit a Quest Patient Service Center:
• Scheduled appointments are strongly encouraged and will receive priority. Please arrive and check in 10 minutes before your appointment time. If you check in more than 10 minutes late for your appointment, you will be served as a walk-in.
• If you walk in, you will have to wait for the next available opening.
Do you accept walk-ins?
Scheduled appointments are strongly encouraged and will receive priority. If you walk in, you will have to wait for the next available opening.
Should I be fasting?
Fasting before a blood draw means you don’t eat or drink anything except water. If your test requires it, don't forget to fast for 8-12 hours before your appointment. If you’re not sure, contact your doctor's office. To learn more about how to prepare for your test, visit QuestDiagnostics.com/patients/get-tested/prepare/fasting for additional fasting information.
What should I bring to my appointment?
Please arrive and check in 10 minutes before your appointment time. If you check in more than 10 minutes late for your appointment, you will be served as a walk-in.
You should bring the following to your appointment:
•A lab order from your doctor. If your doctor did not give you a paper order, check with them to see if they sent it electronically.
•Photo identification listing your first name, last name, and date of birth (for example, a driver's license, government issued photo ID, Passport, or Green Card).
•Current health insurance information.
•Credit, debit, or health savings card. You will be asked to preauthorize payment for any balance due after your insurance is billed.
It’s important to also know if your test requires fasting the day before and/or morning of your appointment. Your healthcare provider should have indicated this on your lab order or during your visit. Learn more about fasting before a lab test.
Note: Childcare is not available and the waiting area is not attended. Some testing protocols, such as drug screenings or pre-employment screenings, have strict rules which do not allow children to accompany the patient during sample collection. If you have questions about your testing protocols, please contact your healthcare professional or employer for additional information.
How do I check in when I arrive?
Sign in using the Check-in kiosk, or if not available, sign the clipboard at the front desk. Please be prepared to present a valid photo ID and insurance information. Be sure to mark the reason for your visit when signing in.
If you were unable to preregister ahead of time, and would like to do so, you may be able to complete the registration process if you arrive a few minutes early at a Quest Patient Service Center that has a Check-in kiosk. When you check in with your mobile number, you may be asked if you want to complete the registration process on your smartphone while you wait.
My doctor told me they would send over an order. Do you have it?
If your doctor said they would send us the order electronically or via fax, there is no need to confirm that we have the order. If we do not have the order, we will call the doctor to obtain it when you arrive at our Quest Patient Service Center. To prevent delays, be sure to visit our location during your doctor’s office hours or obtain a copy of your order from your doctor.
How soon after my visit will my doctor receive my lab test results?
Turnaround times for test results can vary. If you have a MyQuest account, your test results will be delivered to your account as soon as they are available. This can take 2-5 business days from the time the sample is received, depending on your test.
You should always follow up with your doctor to discuss your results.
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