Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
398 reviews
5 stars
389
4 stars1
3 stars0
2 stars2
1 star
6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and professional, with many specific mentions of individual employees providing exceptional service.
Product Knowledge
Customers appreciated the staff's extensive knowledge about eyewear options, insurance benefits, and eye care, which contributed to a positive shopping experience.
Mixed Experiences
While many reviews highlighted excellent service, there were isolated instances of rudeness or unwelcoming behavior from some staff members.
Repair Services
Several customers expressed satisfaction with the quick and effective repair services provided for their glasses.
Store Environment
The store was described as welcoming and comfortable, with a pleasant atmosphere that enhanced the overall shopping experience.
- PWPreston R WinfreyOct 21, 20255.0Ken was the service rep. He made a repair to my glasses in short order. We were very pleased. Ken was very personable and professional.
- LMLeandro MartinezOct 4, 20252.0Nice glasses, but staff was rude.. African American lady gave me bad look and never bothered to offer help. Very unprofessional. I'll happily spend my money elsewhere
- LSLinda StevensSep 2, 20255.0Bree was very helpful & kind in helping me find the just right pair eyeglasses. I have been purchasing my eyewear from this LensCrafters location for over 10 years. Very pleased with the service here.
- AAAlex AscencioAug 2, 20255.0Everyone here is helpful and customer service is top tier. The whole crew is awesome and Ruby has amazing style!
- SDSade DavisJul 30, 20251.0Went downstairs in Macy’s to grab Starbucks after being letdown that Sunglasses hut didn’t have the AI Metaglasses that I wanted. I saw that LensCrafters carried them so I purchased them. The store clerk’s were so not welcoming. I inquired about the star rewards program the cashier stated they were a separate entity but offered me a Macys card. Baffled by this I asked to speak with a manager who told me something totally different. Two managers took me back to the store and my purchase had to be returned and rung again. I wasn’t told that the return wouldn’t go back for a couple days. My experience at the store was just awful.
Frequently Asked Questions About LensCrafters at Macy's
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters at Macy's offer?
LensCrafters at Macy's offers comprehensive eye exams using the latest vision technology, premium lens solutions like Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer brands are available at LensCrafters at Macy's?
Available designer brands include Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and many more.
Does LensCrafters accept vision insurance?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours for LensCrafters at Macy's?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 8:00 PM.
How can I schedule an eye exam at LensCrafters at Macy's?
You can schedule an eye exam online through the LensCrafters scheduling link at https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=3366&storeId=10851
What payment options are accepted at LensCrafters at Macy's?
LensCrafters accepts various payment methods including Android Pay and Apple Pay. They also accept debit and credit cards.
Does LensCrafters at Macy's offer in-store pickup?
Yes, LensCrafters at Macy's offers in-store pickup services for your convenience.
What nearby places can I visit when I come to LensCrafters at Macy's?
Nearby you can visit Benefit Cosmetics BrowBar for beauty treatments, the Macy's department store for shopping, and Wetzel's Pretzels for a quick snack.
Is there a Starbucks near LensCrafters at Macy's where I can grab coffee before or after my appointment?
Yes, there is a Starbucks coffee shop located nearby where you can enjoy coffee and light food before or after your visit to LensCrafters.
Can I combine a visit to LensCrafters with shopping at other clothing stores in Oakbrook Center?
Absolutely! Oakbrook Center has several clothing stores near LensCrafters including BOSS Shop, Bcbgmaxazria, lululemon, Abercrombie & Fitch, and Aritzia, offering you a wide range of shopping options.