Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
1,228 reviews
5 stars
1,135
4 stars
20
3 stars10
2 stars7
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service; while some staff members received high praise for their attentiveness and friendliness, others were criticized for being indifferent or unhelpful.
Staff Performance
Several employees, particularly Tracy, Ken, and Aaron, were highlighted for their exceptional service, while others were noted for a lack of professionalism and engagement.
Product Issues
Customers reported issues with glasses and lenses, including incorrect orders and poor quality, leading to frustration and dissatisfaction.
Positive Experiences
Many customers expressed satisfaction with their eye exams and the professionalism of the optometrists, particularly Dr. Nyboe and Dr. Lee.
- SSShawnDec 31, 20255.0Ingrid and Ken were extremely helpful for me and my family. They both went over and beyond servicing our eye care needs. Being very patient and taking the time to ensure we were comfortable with our looks and exams. I prefer this location as an eye care provider as they have consistanly provided service with a smile and on New Years Eve it reallly says a lot about how they care about their customers.
- IVItzchel VNov 16, 20251.0This was, without exaggeration, the poorest service I’ve ever encountered at any LensCrafters location. Unfortunately, I had the displeasure of visiting this store twice. An experience I had no intention of repeating, yet was forced into due to their own mishandling. From the moment you walk in, the atmosphere is indifferent at best. No greeting, no acknowledgment. During my first visit, I stood there for over 35 minutes without a single employee offering assistance. For comparison, the River Forest location consistently delivers exceptional service that is warm and attentive. The only reason I stepped foot into Oak Brook was to view the MIU MIU selection not available in River Forest. In hindsight, the inconvenience was hardly worth it. Once the staff at Oak Brook finally decided I was worthy of their attention, they placed an order for my glasses and assured me they would be shipped to River Forest. Spoiler: they were not. My glasses sat at this location for days with zero communication, forcing me to return to an environment I had hoped to avoid. The attitude among the employees is uniformly pretentious, irritated, and uninterested. I’m genuinely curious how such consistently dismissive behavior is considered acceptable customer service. To add one more layer to this already unnecessary ordeal, they didn’t even order my glasses correctly, meaning I now have to deal with this location yet again. Save yourself the hassle. Visit any other location. It seems as though they only value a certain demographic, if you understand what I’m saying.
- JMJonathan MaymiOct 29, 20255.0My wife and I went in today, and the experience was excellent. The staff was efficient and right on time with our appointments. Ken provided amazing, attentive service—he made sure we were comfortable and well taken care of throughout the visit. We’ll definitely be returning for our next pair of glasses!
- TKTimothy KingOct 10, 20255.0I was able to have my sunglasses repaired in an emergency at the store. the gentleman was so helpful and friendly, the sunglasses were fixed in time for my event!! -highly recommend for all your eyewear needs.
- PRpink RoseOct 5, 20255.0Aaron was fantastic. He repaired my son's frames on a sunday. Everyone at the Oakbrook Lens Crafters were freindly and professional. Highly recommended.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of services does LensCrafters offer?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands, including prescription wearable technology.
Which designer eyewear brands are available at LensCrafters?
LensCrafters carries brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, and more.
What vision insurance plans does LensCrafters accept?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health and more.
What are the store hours for LensCrafters at Oakbrook Center Mall?
LensCrafters is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday 10:00 AM to 9:00 PM, Saturday 9:00 AM to 9:00 PM, and Sunday 11:00 AM to 6:00 PM.
Can I schedule an eye exam appointment online?
Yes, you can schedule an eye exam appointment online through the LensCrafters scheduling link.
What payment methods are accepted at LensCrafters?
LensCrafters accepts payments via American Express, Apple Pay, Android Pay, Cash, Check, Discover, Mastercard, and Visa.
Does LensCrafters offer in-store pickup services?
Yes, in-store pickup is available at LensCrafters.
What nearby places can I visit before or after my appointment at LensCrafters?
You can visit Macy's Oakbrook for shopping, DMK Burger Bar for dining, or the Tricoci Salon & Spa for beauty treatments, all located near LensCrafters at Oakbrook Center Mall.
Are there other optometrists near LensCrafters at Oakbrook Center Mall?
Yes, Doctors of Optometry - Oakbrook Center Mall is nearby, providing additional eye care options.
What entertainment options are near LensCrafters at Oakbrook Center Mall?
Escape the Room Oak Brook, an escape room attraction, is nearby for a fun activity before or after your visit to LensCrafters.