LensCrafters Optique

4.9
559 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters Optique
840 Willow Rd, Northbrook, IL
60062-6823, United States

Hours

Reviews

4.9
559 reviews
5 stars
536
4 stars
5
3 stars
1
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1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, particularly Sinem and Kortillous, for their helpfulness, professionalism, and attentiveness.

Efficiency

Customers frequently noted quick service and efficient problem resolution, especially regarding repairs and adjustments.

Mixed Experiences

While many reviews were positive, some customers reported issues with fitting and prescriptions, indicating inconsistency in service quality.

Knowledgeable Staff

Several reviews highlighted the staff's expertise in helping customers choose frames and lenses, contributing to a positive shopping experience.
  • NN
    Nancy Newberger
    Jan 5, 2026
    5.0
    A much better experience than other Lenscrafter locations. The staff is welcoming, friendly and helpful. Much better service and my order should fit my needs.
  • GM
    Greggo Marino
    Dec 23, 2025
    1.0
    Between my wife and me spent $1100. I go to pick up my two pairs of glasses, store representative I believe manager, places both pairs on table, gets warranty sign puts this on the table and walks away. No questions, no reviewing how the glasses fit or anything. I would not recommend this location. Lousy service!
  • AL
    Andrea Landerman
    Dec 7, 2025
    5.0
    Sinem was very helpful and provided excellent customer service. She went out of her way to find the correct frames and extremely knowledgeable. I would recommend her to anyone.
  • SA
    Stephen Avsec
    Nov 28, 2025
    5.0
    My dad was in from out of town and his glasses broke. LensCrafters was able to get him fixed up with a new pair in a half hour. Everyone was very professional and pleasant. We would definitely recommend this location!
  • TG
    Tom Glaaser
    Nov 21, 2025
    5.0
    Cena (sp) was fantastic! Great service!

Frequently Asked Questions About LensCrafters Optique

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.