Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
343 reviews
5 stars
312
4 stars
7
3 stars1
2 stars3
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their friendliness, attentiveness, and willingness to help, particularly highlighting individuals like Julio, Alondra, and Dr. Mary.
Professionalism
Several reviews noted the professionalism and thoroughness of the doctors and staff, with specific mentions of Dr. Gouris and Dr. Grossman for their attentive care.
Scheduling Issues
Some customers expressed frustration with scheduling and appointment management, citing instances of miscommunication and long wait times.
Mixed Experiences
While many reviews were positive, there were notable complaints regarding service quality and product issues, particularly with lens fitting and customer interactions.
Repairs and Adjustments
Customers appreciated the quick and helpful service for glasses repairs and adjustments, often receiving assistance without charge.
- GGggdva1Nov 9, 20255.0Everyone was helpful in the process and great customer service. Julio was amazing & he went above & beyond in helping me select the perfect glasses. A confident 10 out of 10. Thank you to all!
- FLFritz LentzNov 7, 20255.0Rachel was wonderful and helped me efficiently with the purchase of Nuance audio glasses. She retrieved my prescription from Costco and found all possible discounts from various insurances saving me over $500 without me asking for it. The store at Northbrook Court is pleasure to visit.
- JTJosh TalloOct 9, 20255.0The experience at this store continues to impress me. The friendliness and attention of the staff is always fantastic. I've said it in a previous review and I'll say it again, the kindness and care the staff and doctor put into their jobs is just so wonderful to experience. You really feel taken care of here. Dr. Mary clearly loves her job and the people she gets to take care of, including my 6 year old, who was having his first eye exam. They were so patient and attentive to him and made his 1st eye exam a huge success. Keep up the wonderful customer service everyone!
- ACAlyssa de chavezOct 4, 20255.0Shopping for new frames was very easy! Julio asked me about the style i like and helped me look for all the possible options. So excited for my glasses to come.
- CTChhay TeaSep 26, 20255.0Had a great experience with Julio at the Northbrook Courts LensCrafters. He was knowledgeable and friendly as we were getting glasses for my young son.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters in Northbrook offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
What designer brands can I find at LensCrafters Northbrook?
You can find designer brands like Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more at this location.
Which vision insurance plans are accepted at LensCrafters Northbrook?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more.
How can I schedule an eye exam appointment at LensCrafters Northbrook?
You can schedule your eye exam online via the LensCrafters scheduling link specific to this location or visit their website to book an appointment.
What are the store hours for LensCrafters Northbrook?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Does LensCrafters Northbrook offer in-store pickup?
Yes, LensCrafters offers in-store pickup services at the Northbrook location.
What nearby shopping options are available when visiting LensCrafters Northbrook?
LensCrafters is located in Northbrook Court, which has many nearby stores such as J.Crew, Lululemon Athletica, Burberry, Louis Vuitton, and Neiman Marcus, making it convenient to shop before or after your eye care visit.
Are there any nearby dining options near LensCrafters Northbrook?
Yes, you can find nearby restaurants such as Di Pescara, an Italian seafood restaurant, and Stir Crazy Fresh Asian Grill close to LensCrafters at Northbrook Court.
Is there public transportation or services nearby that can help me find LensCrafters in Northbrook?
While specific transit stations are not listed, LensCrafters is located inside Northbrook Court shopping center, near well-known stores like Victoria's Secret and Tiffany & Co., which can help guide you to the location.
Does LensCrafters Northbrook have wheelchair accessible entrances and payment options?
Yes, LensCrafters Northbrook has wheelchair accessible entrances and accepts multiple payment options including American Express, Visa, Mastercard, Discover, cash, Apple Pay, and Android Pay.