Business Details
About
OptometrySunglasses StoreContact Lenses SupplierOptician
Stop by for high-quality prescription glasses starting $95, plus sunglasses, progressives, contact lenses, and eye exams. Plus, meet friendly advisors and top-notch optometrists to help you find the perfect pair.
Location
Hours
Reviews
4.7
173 reviews
5 stars
159
4 stars2
3 stars1
2 stars1
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the friendly and helpful staff, with many highlighting exceptional service experiences.
Product Quality
Customers appreciated the variety and quality of frames available, often noting the affordability compared to competitors.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, particularly regarding service inconsistencies and order issues.
Store Environment
The store was frequently described as clean, well-organized, and welcoming, contributing to a pleasant shopping experience.
Appointment Issues
Several customers expressed frustration with appointment cancellations and delays, indicating a need for improved scheduling processes.
- JPJoe PachowiczNov 14, 20255.0This place is incredible. From the moment I walk in to the moment I leave the amount of customer service I receive is unmatched. They always have my information. They seem to know what I need before I know what I need. Each tech is so courteous and knowledgeable. If I ever have issues they fix them with no questions asked. The optometrists are so helpful listening to my issues and giving me options on what should work. Never have issues with insurance either.
- SCSusan CoulsonNov 14, 20255.0Great in-store experience and assistance from knowledgeable staff. Excellent selection of frames.
- TRTerry RieserNov 11, 20255.0Love this place! Staff is always friendly and accommodating!
- CCCorinne CunninghamNov 5, 20255.0Friendly attentive staff in a very clean and bright store. Frames are displayed well and are easy to handle.
- CDCarol DeGraziaOct 26, 20251.0I purchased everyday glasses and sun glasses from Warby Parker. The everyday glasses came right on time, but I received a message from Warby Parker telling me that they had a lab down and so they were delayed. Then I received another email telling me again it was an issue with a lab. After that I received an email telling me they didn’t have the frame I wanted and suggested I pick out another pair. I wrote back asking if they could get that frame from another store and I was told no they could not. So I drive another hour to the store and the tall lady with short gray hair was very very rude. As was looking for another pair of frames I saw the frame I ordered on display. I asked why if they were out of inventory they would have the frame on display. They could not explain so I asked if I could purchase the frame again and it was suggested I could, but they couldn’t be sure I would have a different experience. I’m will not use Warby Parker again. No customer service.
Frequently Asked Questions About Warby Parker Naperville
What should I bring?
You don't need anything but your eyeballs to peruse and try on our frames. If you're planning to purchase prescription frames or contacts, it's helpful to have a digital or physical copy of your current prescription. If you'd like to pay with an [FSA or HSA](https://www.warbyparker.com/flexible\-spending\-accounts) card, remember to bring that along, too.No prescription handy? Not a problem! You can come in just to browse, shop for non\-prescription sunglasses and accessories, or can book an eye exam at most locations.
Do you accept vision insurance?
We're in\-network with several major insurance carriers, and we also make it easy to use out\-of\-network benefits. (Coverage may vary by location or plan.) Get all the details [here](https://www.warbyparker.com/insurance).
Do you offer measurements and adjustments?
Yes! We can take any optical measurements needed to complete your order—and if your frames don't fit perfectly on arrival, an optician is available for adjustments.Plus: Every Warby Parker frame comes with complimentary adjustments for life. Swing by any time for a tuneup.
Do you accept returns and exchanges?
Yes, indeed. We have a 30\-day, hassle\-free return or exchange policy for all of our eyewear and accessories. Whether you purchased online or in a Warby Parker store, we can help you out.We also accept returns and exchanges for contact lenses within 30 days of purchase if they're in their original, unopened box.
Do you offer gift cards?
So glad you asked—yes, we do. You can purchase physical gift cards online or in stores. Need it this second? We offer [e\-gift cards](https://www.warbyparker.com/gift\-card), too!
What do I need to bring for an eye exam or glasses purchase at Warby Parker Naperville?
You only need your eyes to try on frames. For prescription glasses or contacts, bring your current prescription (digital or physical) and any FSA or HSA cards for payment. If you don't have a prescription, you can still browse or book an eye exam.
Does Warby Parker Naperville accept vision insurance?
Yes, the store is in-network with several major insurance carriers and supports out-of-network benefits, though coverage may vary by plan or location.
Can Warby Parker Naperville measure and adjust my glasses?
Absolutely! They provide all necessary optical measurements and offer complimentary adjustments for life. An optician is available for tune-ups if your frames don't fit perfectly.
What is the return and exchange policy at Warby Parker Naperville?
They offer a 30-day hassle-free return or exchange policy for eyewear, accessories, and contact lenses if unopened, regardless of whether purchased online or in-store.
Are gift cards available at Warby Parker Naperville?
Yes. You can buy physical gift cards in-store or online, and e-gift cards are also available for immediate use.
What types of eyewear products does Warby Parker Naperville offer?
They provide prescription glasses starting at $95, sunglasses, progressive lenses, contact lenses, and also offer eye exams with expert advisors and optometrists.
What are the store hours for Warby Parker Naperville?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and Sundays from 11:00 AM to 6:00 PM.
What nearby places can I visit before or after shopping at Warby Parker Naperville?
Nearby options include Drybar and Charlotte Tilbury for beauty services, Lou Malnati's Pizzeria for dining, and Anderson's Bookshop for books and gifts, all within walking distance.
Are there fitness or wellness studios near Warby Parker Naperville?
Yes, Just Be Yoga Studio and Peace boutique are nearby places offering yoga and wellness experiences you might enjoy alongside your eyewear visit.
How can nearby electronics and mobile phone stores assist my visit to Warby Parker Naperville?
Apple Main Place and uBreakiFix by Asurion are nearby electronics and repair shops to visit if you need mobile device services in the same area as your eyewear shopping.