Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
447 reviews
5 stars
402
4 stars
13
3 stars5
2 stars3
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and professional, with many specific mentions of individual employees who provided exceptional service.
Efficiency
Many reviews highlighted the quick service, particularly for adjustments and eye exams, with several customers noting they were in and out in a matter of minutes.
Mixed Experiences
While most feedback was positive, there were notable complaints regarding specific incidents of poor service, particularly related to fitting and prescription accuracy.
Product Quality
Customers expressed satisfaction with the selection of frames and lenses, although some raised concerns about the accuracy of prescriptions and the quality of adjustments.
Appointment Issues
Several customers reported frustrations with appointment scheduling and communication, particularly regarding virtual appointments and confirmation processes.
- DDD DeasNov 14, 20251.0Terrible condescending service. Took a month to get trial contacts and refused to order contacts without another doctor visit. Recommend using Shopko or America's Best.
- JRJacob RaffertyNov 4, 20251.0Today, I gained deep knowledge into the operations practices of this LensCrafters, and their employees disclosed that it is their regular practice to cancel people’s appointments, utilizing deceptive practices to get people in the door. Upon arrival, I learned that my remote Dr appointment would not but fulfilled, due to the eye condition I had previously disclosed. This condition requires an in person doctor. On the phone in my confirmation, it was mentioned that this would be a remote appointment, and I confirmed I would still be able to be seen regardless of my condition, which they assured me was fine. When I was at the store for my appointment, there was another individual that was also being denied their scheduled appointment. They also had a condition that they were emphatic they had called ahead about, and confirmed they would still be able to be seen. While waiting to find out if my appointment would be held or not, the individuals helping had a conversation surrounding the frequency in which people are coming to their appointments and getting denied. They stated that “the new manager says ‘tell them if they have eyes they’ll be seen”’ and “he’s not really the manager” This leads be to believe that it is this LensCrafters business imperative to deceive their customers. I feel sorry for the floor level employees who bear the brunt of the poor management practices of this business, and implore the “non manager” to reach out and discuss business impacts.
- SGSuzie GilletteOct 1, 20255.0Love LensCrafters! Professional yet personable and friendly, efficient without feeling rushed or pressured... through and through a great experience. And they know glasses adjustments... I don't go anywhere else to get my glasses adjusted. Thank you, LensCrafters!
- KMKoty McCormickSep 20, 20255.0Worked with Alisa and she was great! Very helpful and took care of me with a professional attitude!
- TSTyler StehleySep 13, 20255.0For starters, I have never entered a LensCrafters until today. Last night (Friday) I was laying in bed with my dog. I set my glasses aside and forgot about them in my bed and accidentally fell asleep. Over the night, I rolled over onto them and bent them out of shape. I walked into a LensCrafters at 5:10PM on a Saturday, never having been a customer prior, to get my glasses adjusted. By 5:16 PM, I was out of the door with my glasses adjusted perfectly. I really needed them adjusted for work tomorrow, and my typical office is closed on weekends. My next visit to an eyecare establishment will definitely be here. The overall scene was great. Two associates we're working with customers, who all seemed happy as well.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters provides comprehensive eye exams, premium lens solutions, prescription wearable technology, and a wide range of designer eyewear brands.
Which vision insurance plans are accepted at LensCrafters?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health.
What are the store hours for LensCrafters in Machesney Park?
LensCrafters is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:30 PM, and Sunday from 11:00 AM to 5:00 PM.
Can I schedule an eye exam appointment online with LensCrafters?
Yes, you can schedule your eye exam online at the LensCrafters scheduling page for the Machesney Park location.
What types of payment methods does LensCrafters accept?
LensCrafters accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
Do LensCrafters in Machesney Park offer in-store pickup?
Yes, LensCrafters offers in-store pickup services at this location.
What nearby places can I visit before or after my appointment at LensCrafters?
Nearby you can visit Starbucks for coffee, Noodles & Company for a meal, or Freddy's Frozen Custard & Steakburgers for dessert.
Are there any nearby healthcare providers around LensCrafters?
Yes, Doctors of Optometry - Machesney Crossings and Dental Dreams are nearby for eye care and dental services respectively.
Where can I get a haircut near LensCrafters in Machesney Park?
You can visit nearby hair salons including R&K Hair by Kimberly Lungo, Golden Aura Hair & Spa, or Sport Clips Haircuts of Machesney Park.
What designer eyewear brands are available at LensCrafters Machesney Park?
LensCrafters offers designer brands such as Oakley, Ray-Ban, Burberry, Versace, Michael Kors, Ralph Lauren, and Prada among others.