LensCrafters

Reviews

• KR

  Kaylee Rogers

  Jan 2, 2026
  5.0
  Justin was so helpful and personable. The best experience I have had at the eye doctor. I was a tad hesitant about the remote doctor at first but I think he was more thorough about my exam then an In person doctor. I’m not sure of the name of the drs. Assistant that did my tests but she was so kind and informative. 10/10 experience. Will be back again.
• AB

  Allie B

  Dec 16, 2025
  2.0
  I am not happy with the way they conduct business at Machesney Park, Illinois LensCrafters. Two years in a row (previous 2 years) I was told that they called me to let me know my glasses were ready but no one ever did. A few weeks ago I scheduled an appointment for today as they said to use this year insurance before end of year. They called yesterday and left a voice mail to confirm my appointment. I called today before coming to see if I could reschedule because of a migraine headache I was having. They didn’t have anything for at least a week so I made it there just to find out that my insurance won’t cover it today and I would have to come back in 2 days to get it covered. The person claimed they “called” me to let me know. We checked they have correct phone number and they do since I got a voice mail about confirming my appointment. They don’t call. They just say they do so they are not responsible for messing you up; they don’t apologize either. Very condescending customer service. Do yourself a favor and go somewhere else.
• MN

  Michael Newberry

  Dec 14, 2025
  5.0
  The salesperson was very courteous and helpful. She assisted me in finding just the right frames and the correct lens I needed. I would definitely shop here again for my future eyewear needs.
• DD

  D Deas

  Nov 14, 2025
  1.0
  Terrible condescending service. Took a month to get trial contacts and refused to order contacts without another doctor visit. Recommend using Shopko or America's Best.
• JR

  Jacob Rafferty

  Nov 4, 2025
  1.0
  Today, I gained deep knowledge into the operations practices of this LensCrafters, and their employees disclosed that it is their regular practice to cancel people’s appointments, utilizing deceptive practices to get people in the door. Upon arrival, I learned that my remote Dr appointment would not but fulfilled, due to the eye condition I had previously disclosed. This condition requires an in person doctor. On the phone in my confirmation, it was mentioned that this would be a remote appointment, and I confirmed I would still be able to be seen regardless of my condition, which they assured me was fine. When I was at the store for my appointment, there was another individual that was also being denied their scheduled appointment. They also had a condition that they were emphatic they had called ahead about, and confirmed they would still be able to be seen. While waiting to find out if my appointment would be held or not, the individuals helping had a conversation surrounding the frequency in which people are coming to their appointments and getting denied. They stated that “the new manager says ‘tell them if they have eyes they’ll be seen”’ and “he’s not really the manager” This leads be to believe that it is this LensCrafters business imperative to deceive their customers. I feel sorry for the floor level employees who bear the brunt of the poor management practices of this business, and implore the “non manager” to reach out and discuss business impacts.

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