LensCrafters

Reviews

• RS

  Rhonda Stone

  2 days ago
  5.0
  Choosing frames is usually daunting for me but it was pretty easy at the LensCrafters in Lincolnwood at District 1860. Only a few other people were in the store at the time which was nice. Will pointed me in the right direction after looking at the current the size and characteristics of the frames I was looking for. I didn’t want oversized or fashion type glasses. I went to those areas selected several from each. He even selected a few that he thought I might consider based on my old frames. I narrowed it down to three and had a tough decision between two. I decided on one of the two. Will took the measurement required for progressive lens bifocals. I paid and was on my way. Will was very helpful & pleasant. I enjoyed the interaction with him and his assistance with selecting my frames. I also inquired about getting another pair of glasses and have 30 days to decide if I’ll get a pair of prescription sunglasses or not. Wish optical stores still had a lab on the premises. Apparently, those days are gone. I’ll be notified when they are ready for pick up, within 10 days or so.
• JG

  Julian German

  6 days ago
  5.0
  The staff was very helpful with letting me know all the different options they have for lenses. Will be going back in the future very pleasant to work with.
• SS

  Shaha Salih

  Apr 4, 2026
  1.0
  My son came in for his contacts lens last evening. They gave his trial contacts without writing on the package which was Left or which was right. He has never worn contacts before so they did not show him how he can put them on or take them off. Specifically just gave it and said wear it and if your comfortable come back and order and then we will give you the prescription. Honestly what kind of service is this 🤦‍♀️
• AM

  Argelia Martinez

  Apr 3, 2026
  1.0
  Poor customer service provided to a first-time customer. The receptionist was not friendly or approachable when conducting the eye exam before the sitting with the doctor. When I accompanied my fiance for this part of the eye exam because he wasn’t feeling well, she replied “Why to stand there?” Then she proceeded to have him sign a disclosure in the dark room without turning the light on. It would have been a better idea to provide paperwork in the waiting room where it is well lit. During the exam the receptionist and/or assistant was so robotic going through procedures with no interest in talking to us as first-time customers. It was so awkward that my fiance asked to not do the air pressure test for his right eye. She seemed to not care. The doctor was friendlier to my fiance. Midway through the exam my partner expressed concerns about his vision and honest feedback. The conversation moved into an awkward direction when the eye doctor proceeded to question and lecture my fiance about his anxiety; it felt like inappropriate advise to a first-time patient that he just met for 15 minutes. Instead of making us feel more comfortable or welcomed, we felt like it was a transactional visit to begin with and the doctor stepped out of his lane lecturing my partner about his anxiety when he was having a bad day. The eye recommendations were factual and made sense. Credibility was lost due to the failure to build a relationship with us as first- time clients. I will be scheduling my annual exam with a different provider.
• GM

  Gabe Manalansan

  Mar 23, 2026
  5.0
  I stopped by LensCrafters initially just to browse and get familiar with their selection, and the team was incredibly helpful in getting me scheduled for an eye exam the following week. During my appointment, the concierge assisting the doctor was friendly, knowledgeable, and made the experience feel seamless. The doctor was thorough, informative, and had an excellent bedside manner - I genuinely felt well taken care of. Afterward, Titianna, the sales associate, was wonderful to work with. She gave me space to explore while still being attentive and offered thoughtful input on what frames suited me best. Overall, it was a great experience from start to finish.

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