Brand Certified
Quest Diagnostics
4.1(136 reviews)
Certified by Quest Diagnostics • Apr 05, 2026
Business Details
17665 Torrence Ave, Lansing, IL
60438, United States
Certified by Quest Diagnostics • Apr 05, 2026
(708) 315-8951
Certified by Quest Diagnostics • Apr 05, 2026
https://locations.questdiagnostics.com/il/lansing/17665-torrence-ave
Certified by Quest Diagnostics • Apr 05, 2026
About
Certified by Quest Diagnostics • Apr 05, 2026
Family Medicine
The Quest Diagnostics difference. Bringing together quality, speed, and technology to power advanced, affordable diagnostics for all. No trade-offs required.
Location
Certified by Quest Diagnostics • Apr 05, 2026
Hours
Certified by Quest Diagnostics • Apr 05, 2026
Monday7:00 AM - 3:30 PM
Tuesday7:00 AM - 3:30 PM
Wednesday7:00 AM - 3:30 PM
Thursday7:00 AM - 3:30 PM
Friday7:00 AM - 3:30 PM
Saturday7:00 AM - 12:00 PM
SundayClosed
Reviews
4.1
136 reviews
5 stars
96
4 stars
10
3 stars
3
2 stars
3
1 star
24
- DLDebbie Leon2 days ago5.0The phlebotomist was great! Usually takes a few pokes she got it with just one!
- DPDiane PartainMar 20, 20265.0Really nice people there
- MCMuy CuteMar 13, 20261.0I came to this Quest Diagnostics location for a pre-employment urine drug test and had a very frustrating experience. I checked in correctly at the kiosk and it confirmed that I was checked in. I sat and waited while multiple people who arrived after me were called back before me, but my name was never called. After waiting a long time, I went up to the phlebotomist and explained that my name hadn’t been called. She told me I had to check in again, and the system suddenly showed the next available appointment as 1:20 PM, even though my original appointment was 10:30 AM and I had already checked in earlier. She looked up my name and birthday and eventually let me go back, but there was no apology or explanation for what went wrong with their check-in system. On top of that, she had a very dismissive attitude and seemed irritated when I didn’t immediately know what “code” she was referring to. The whole situation was confusing and poorly handled. If the kiosk system isn’t working properly, staff should at least acknowledge the issue and treat patients respectfully.
- ASAnwar SmithMar 7, 20265.0I was seen within 10 minutes of my appointment time and the tech was quick and efficient, with a single prick and a small amount of discomfort. I generally hate needles!
- CNCrystal NixFeb 27, 20265.0The experience was top-tier from beginning to end! I loved the self check-in kiosk! The waiting area was nice and clean! The patient room was clean, organized and relaxing. The most important part was my technician! She was the best! If I am ever in need of this service again, Quest Diagnostic will be top of mind! Thank you for a pleasant experience!
Frequently Asked Questions About Quest Diagnostics
What do I need to know before I arrive at a Quest Patient Service Center?
Please be aware that when you visit a Quest Patient Service Center:
• Scheduled appointments are strongly encouraged and will receive priority. Please arrive and check in 10 minutes before your appointment time. If you check in more than 10 minutes late for your appointment, you will be served as a walk-in.
• If you walk in, you will have to wait for the next available opening.
Do you accept walk-ins?
Scheduled appointments are strongly encouraged and will receive priority. If you walk in, you will have to wait for the next available opening.
Should I be fasting?
Fasting before a blood draw means you don’t eat or drink anything except water. If your test requires it, don't forget to fast for 8-12 hours before your appointment. If you’re not sure, contact your doctor's office. To learn more about how to prepare for your test, visit QuestDiagnostics.com/patients/get-tested/prepare/fasting for additional fasting information.
What should I bring to my appointment?
Please arrive and check in 10 minutes before your appointment time. If you check in more than 10 minutes late for your appointment, you will be served as a walk-in.
You should bring the following to your appointment:
•A lab order from your doctor. If your doctor did not give you a paper order, check with them to see if they sent it electronically.
•Photo identification listing your first name, last name, and date of birth (for example, a driver's license, government issued photo ID, Passport, or Green Card).
•Current health insurance information.
•Credit, debit, or health savings card. You will be asked to preauthorize payment for any balance due after your insurance is billed.
It’s important to also know if your test requires fasting the day before and/or morning of your appointment. Your healthcare provider should have indicated this on your lab order or during your visit. Learn more about fasting before a lab test.
Note: Childcare is not available and the waiting area is not attended. Some testing protocols, such as drug screenings or pre-employment screenings, have strict rules which do not allow children to accompany the patient during sample collection. If you have questions about your testing protocols, please contact your healthcare professional or employer for additional information.
How do I check in when I arrive?
Sign in using the Check-in kiosk, or if not available, sign the clipboard at the front desk. Please be prepared to present a valid photo ID and insurance information. Be sure to mark the reason for your visit when signing in.
If you were unable to preregister ahead of time, and would like to do so, you may be able to complete the registration process if you arrive a few minutes early at a Quest Patient Service Center that has a Check-in kiosk. When you check in with your mobile number, you may be asked if you want to complete the registration process on your smartphone while you wait.
My doctor told me they would send over an order. Do you have it?
If your doctor said they would send us the order electronically or via fax, there is no need to confirm that we have the order. If we do not have the order, we will call the doctor to obtain it when you arrive at our Quest Patient Service Center. To prevent delays, be sure to visit our location during your doctor’s office hours or obtain a copy of your order from your doctor.
How soon after my visit will my doctor receive my lab test results?
Turnaround times for test results can vary. If you have a MyQuest account, your test results will be delivered to your account as soon as they are available. This can take 2-5 business days from the time the sample is received, depending on your test.
You should always follow up with your doctor to discuss your results.
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