LensCrafters

Reviews

• LK

  Loren Kisling

  4 days ago
  5.0
  I rolled over on my glasses after I fell a sleep. The left lense wouldn't stay in the frame. I brought my glasses to LensCrafters in the mall. I arrived and explained my problem they looked at my glasses and repaired them . I didn't by them here because I live out of state, I am temporarily working in Joliet . Thank very much Toni ( hope I spelled your name right) . She wouldn't let me pay for the repair. Thanks again Loren
• JT

  Jake T

  4 days ago
  5.0
  April was amazing to work with. Very personable, polite and great service. She was very helpful with everything and explained everything in detail to make the process very easy! Thanks April!!
• AC

  Andres Coronel

  Mar 3, 2026
  5.0
  Huge shout out to April. She made getting lenses and frames so easy! My partner and I walked away so satisfied and are super excited to get our glasses. She clearly explained all of the add-ons to pick the ones that would best suit our needs. Buying glasses has never been easier. We will definitely be back when its time to get another set of glasses.
• JG

  Jaminah Garcia

  Feb 28, 2026
  3.0
  The doctor and nurses were great, and the sales associate was very respectable and kind throughout the process. However, the checkout system is frustrating. They initially quoted nearly $800 out-of-pocket and stated with discount it will be about $500.By adding several lens 'adjustments' without offering options first. I had to push back to have those extras removed to get the price to what I actually needed. Also, they refused to provide my physical contact lens prescription, claiming they needed to verify measurements first. Great medical staff, but be prepared to double-check the sales math after insurance coverage.
• TF

  Torrance Ford

  Feb 18, 2026
  5.0
  I don’t usually do these but this time I had no choice! April and Michaela were awesome and an amazing help today!!! About 6 months ago my Meta Rayban glasses stopped working and I received a letter from Luxotica/RayBan to replace them as they were under warranty. I have gone to other store locations multiple times and was unable to speak to a representative who knew how the warranty exchange process worked. I have been to another location for the last 3 days trying to return and order a new pair before deciding to come to the Joliet location. I called first to make sure they knew how to honor my warranty exchange. When I called, April picked up. She knew exactly what I was talking about before I even finished my sentence! She told me that if I could get there today or tomorrow she would help me and that’s exactly what she did! When I arrived, she asked Michaela if she was busy to assist as she flawlessly multitasked to make sure everyone was helped. Michaela said “I’m available!” without hesitation and assisted me. They worked hand and hand collaborating to get my new glasses ordered and was done so fast I didn’t even realize they had got my prescription and the correct transition lenses I wanted. I will definitely be coming back! I hope they see this. April & Michaela, thank you for the 5 star service!!! Me and my wife were very impressed!

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