Women’s Healthfirst LLC - Hoffman Estates

Reviews

• LL

  Ladyjade7013

  3 days ago
  2.0
  I've had two visits at Women's HealthFirst with Dr. Papa Win DeLaCruz, and while the clinical care itself appears competent, the bedside manner has been consistently disappointing and concerning. I want to start by recognizing that the ultrasound technician and nurse practitioner were excellent--kind, professional, and made me feel comfortable and cared for. The front desk staff was also helpful and respectful. Unfortunately, my experience with Dr. DeLaCruz was not so good and it was consistent across both visits. During both appointments, she came across as rushed, dismissive, and lacking empathy. She frequently spoke very quickly, interrupted questions before they were finished, and gave the impression that she did not have the time or patience to engage in a thoughtful conversation. Asking questions--especially about my own care--felt discouraged rather than welcomed. I honestly felt like she was annoyed by my questions. There were multiple moments that felt condescending. For example, when I asked about ultrasound options for future visits, her response and tone felt dismissive, as if I shouldn't be asking. When I asked for clarification about my condition, she made comments implying I didn't understand or hadn't studied it enough, rather than taking the opportunity to explain in a supportive way. At one point, she said she would "show me again" because I "still didn't have a grasp." When she showed me a visual and handed me a printout of the condition, she essentially said, "read it so you're educated," and the tone felt belittling. When my husband asked reasonable questions--such as whether this condition is "normal" (meaning common) and whether anything could have been done earlier--she corrected his wording on a technicality, saying, "Of course it's not normal, but I see a lot of it." Her responses felt curt and dismissive. While I'm grateful that she identified my condition with accuracy, her bedside manner and choice of words lacked empathy and care. As a patient, I was made to feel small and uncomfortable--more like an appointment she was trying to quickly finish than a person. This was not just my perception; my husband independently expressed concern afterward and strongly encouraged me to switch doctors based on how I was treated. When our session ended, I'm not sure if it was intentional or an issue with the door, but it slammed loudly on her way out. The same thing happened when she came back in and out to give me a printout. I fully understand that physicians are busy and deal with complex cases, but bedside manner matters. Patients deserve to feel heard, respected, and supported--especially when discussing their own bodies and medical decisions. The tone, facial expressions, and overall demeanor during both visits made me feel uncomfortable, rushed, and at times talked down to. It wasn't a good experience overall, and in a sensitive medical setting, comfort and trust matter. Additionally, there was confusion regarding follow-up scheduling. While I was told one timeline during the visit, the front desk later confirmed a different one after checking with the doctor. There was also an assumption made about which provider I should see next, rather than involving me in that decision and getting my input. My appointment ran from 4:00 to 5:30 PM, an hour-and-a-half visit for both the ultrasound and the review of results with the doctor afterward. There was some waiting during that time, but it did not feel unusual, and I was patient and understanding throughout the process. It’s unfortunate that my memory of this visit is now overshadowed by the bedside manner of the doctor rather than the results of my ultrasound, which thankfully were stable. But I think that also highlights something important: for a patient, both the medical outcome and the way care is delivered matter for emotional and physical well-being.
• JD

  Jane Doe

  Nov 29, 2025
  1.0
  Dr. Delal, you were my hero through my pregnancy in 2024! I just want to say: OB Crystal whatever was the WORST I had seen by far. As soon as I mentioned pre eclampsia after a visit with Dr. Delal, she shot it down so quick and when I said I spoke to Dr. Delal, she interrupted me and said : “no she’s not a doctor. She’s a nurse practitioner. I’m a doctor.” I said it bc what else would I call her. She responded: “you call her NURSE PRACTITIONER DELAL.” Every NP I saw, they sent me to LD for Pre Eclampsia. Every OB sent me home. Took 5 times before they induced me at 39 weeks. Came off as ignorant and very bigoted. the lady who was pushing me to get an epidural during my natural delivery to rush me out. She has glasses and frizzy brown hair. Dr. Choi TY for delivering my baby! Dr. Win De La Cruz, you were also awesome! I have had quite the hard time making this review. I am wanting to remain anonymous but please keep in mind the front staff will scold you for changing your OB regardless of explaining why. (I moved from the city to Hoffman Estates. They were pushing me to stay at the OB office an hour away) And when you advocate for your medical records to be reviewed.. they whine over the time they take to copy them and to which they shame you by saying “this is why we make appointments. Not my problem that every time i call, y'all dodge my requests via your forms.
• LP

  Lorelei Parado

  Nov 24, 2025
  5.0
  Dr. Papa Win Dela Cruz, Oby-Gyne was very attentive to the purpose of my visit. She listens attentively and provided sound professional advice based on my needs and requirements. She was extremely helpful and has a very professional, customer service-focused bedside manner. I have been her patient for a long time because I trust her expertise and feel amazingly comfortable with the services that she provides. She is personable and has exceptional memory which makes me feel heard and important. She takes the time to listen to my needs and asked pertinent questions relating to my overall health and well-being. I genuinely appreciated this since my stress level has been affecting my health. And then afterwards, she provided valuable information and feedback. I always look forward to my yearly appointments with her as she is an essential part of my well-being! I wish her well in her continued passion for her practice.
• MS

  Mona Sharma

  Oct 27, 2020
  1.0
  Horrible experience. I was suggested ultrasound and imaging. Scheduling appointment took one hour and half. No one told me what to bring on the day of appointment. Today was my appointment and after waiting for another hour I was not seen because they have no records sent by the doctor. One hand is not communicating to other of what is going on. Poor patients are suffering. Hopefully I don’t have anything serious going on in my body otherwise these medical offices are careless of what happens. Everyone blames the other person except for taking ownership. Horrible horrible experience.
• SG

  Swati Goyal

  Oct 21, 2020
  1.0
  Poor customer service, long long wait for your scheduled appointments!