Planet Fitness

4.5
827 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
9652 S Roberts Rd, Hickory Hills, IL
60457, United States

Hours

Reviews

4.5
827 reviews
5 stars
636
4 stars
93
3 stars
29
2 stars
14
1 star
55

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the gym for its cleanliness, including locker rooms and equipment.

Staff Attitude

The staff received mixed reviews; while many found them friendly and helpful, some reported rude behavior from certain employees.

Equipment Quality

Customers appreciated the new and well-maintained equipment, though some noted issues with specific machines being out of order.

Customer Service

There were complaints about poor customer service experiences, particularly regarding membership issues and staff interactions.

Atmosphere

The gym is generally described as welcoming and non-judgmental, making it a comfortable space for all members.
  • JH
    Jacqueline Hernandez
    4 days ago
    5.0
    Always clean and staff is friendly and welcoming
  • LF
    larry franco
    Nov 15, 2025
    5.0
    Excellent , Tatianna is very respectful and pleasing to talk to and always willing to help if you have any problems very courteous
  • ZR
    Zac Rivera
    Nov 8, 2025
    5.0
    Great Experience
  • AA
    ASHBUTT31
    Oct 30, 2025
    1.0
    On 10/29/25 I went to this location as I always do.. I nvr have probs with staff they’re usually nice but this older lady with dark brown shoulder length hair in particular was really rude and unprofessional. I asked to borrow the ankle straps for the cable machine in which I always grab with no problems and she literally tosses them to me. When I told her there was one attached I didn’t need she snatched it out my hands. Someone needs to have a conversation with her about her roles and routines and how to treat others especially customers. To make matters worse when I was leaving she’s just standing their stuffing her face with food.. unacceptable.. do better planet fitness or I’m going to a different location
  • UU
    USA764Ashli
    Oct 28, 2025
    1.0
    The place is very dirty and bathroom

Frequently Asked Questions About Planet Fitness

What is Planet Fitness in Hickory Hills, IL known for?

Planet Fitness provides a welcoming space with best-in-class equipment for everyone to build strength at their own pace in a Judgement Free Zone®.

What are the operating hours of Planet Fitness in Hickory Hills?

The gym is open 24 hours from Monday to Thursday, closes at 9 PM on Friday, and operates from 7 AM to 7 PM on Saturdays and Sundays.