Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
455 reviews
5 stars
375
4 stars
9
3 stars6
2 stars
12
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Sheila and Dr. Ho for their exceptional service.
Mixed Experiences
While several reviews were positive, there were notable complaints about pricing transparency, long wait times, and issues with order fulfillment.
Professionalism
The professionalism of the doctors received high marks, with specific mentions of thorough examinations and attentive care.
Communication Issues
Customers expressed frustration over poor communication regarding appointments, insurance details, and order statuses.
- MWMellany Woodard4 days ago5.0My Family and I have been going to this LensCrafters for many years and I’ve never been disappointed. Staff is wonderful and very friendly. Shelia who I’ve always seen at every visit is delightfully pleasant friendly and funny. Kendall helped us and he was very informative and very helpful on our eyewear needs. Dr Ho and Dr Henne are great as well. These are the reasons we come back yearly.
- HMHector Morales4 days ago5.0I would like to highlight Maria as she took great care of me this past visit. I came in a bit confused when looking to get new glasses and she answered all my questions and helped me leave with an order placed for new glasses. She was extremely friendly and helpful in my search. She sets a great example!!
- LTLilian Terron6 days ago5.0Sheila was amazing, she's the best! She helped us during our checkout process and was very kind. 5 stars for Sheila!
- LCLeticia Castellanos6 days ago5.0Doctor was extremely knowledgeable and explained everything to a tee! she is a vision expert, and I appreciate her knowledgeable information. everyone on the floor was so helpful. It was the best eye exam visit yet!
- SVStephanie VazquezDec 27, 20251.0The administration team is disappointed and dishonest- they verbally said the holiday special exam was $69 made an appointment for the next day even with insurance exam went up to $140! I did not get corrective lessens here.. truly disappointed with the false information to get you into the door. Please confirm prices ahead of time!!!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters in Gurnee offer?
LensCrafters in Gurnee provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which vision insurance plans are accepted at the LensCrafters in Gurnee Mills?
Most vision insurance plans are accepted, including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and all prescriptions are welcome.
What designer eyewear brands can I find at LensCrafters in Gurnee?
You can find designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Armani Exchange, Tory Burch, and more.
What are the business hours for LensCrafters at Gurnee Mills?
LensCrafters is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
How can I schedule an eye exam at LensCrafters in Gurnee?
You can schedule your eye exam online through their appointment link: https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=2724&storeId=10851.
Does LensCrafters in Gurnee offer in-store pickup?
Yes, LensCrafters offers in-store pickup for your convenience.
What payment options are available at LensCrafters in Gurnee Mills?
Payment options include American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
What nearby places can I visit before or after my appointment at LensCrafters in Gurnee Mills?
Nearby places include Rainforest Cafe for dining, Marshalls and Macy's for shopping, Starbucks for coffee, and the Serpent Safari zoo for family fun, all within Gurnee Mills.
Are there car rental agencies close to LensCrafters in Gurnee Mills?
Yes, Budget Rent A Car and Avis Rent A Car agencies are nearby, making it convenient to rent a vehicle before or after your visit.
Can I explore entertainment or media venues close to LensCrafters at Gurnee Mills?
Yes, nearby options include radio stations like 95 Wiil Rock, TUDN 1220, and 102.3 XLC, which also hosts concerts and other events.