Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
284 reviews
5 stars
254
4 stars
10
3 stars
6
2 stars4
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, helpful, and knowledgeable, with many customers highlighting individual employees for their exceptional service.
Product Selection
Customers appreciate the wide selection of frames and lenses available, often noting the quality and variety offered.
Efficiency
Many reviews mention the quick and efficient service, with customers frequently noting that their needs were met in a timely manner.
Mixed Experiences
While most feedback is positive, there are isolated incidents of poor service, particularly regarding communication and staff attitude, which have led to some customers feeling unwelcome.
Overall Satisfaction
The majority of customers express high satisfaction with their experiences, often recommending the business to others.
- MHMelissa HargettOct 21, 20255.0Very friendly, the eye Dr, Matthew Falconer, was very nice and Meredith was a great help with picking out my frames. Would recommend Reed Eye Center and LensCrafters to anyone!!!
- JCJames CurrySep 11, 20255.0I really appreciated the friendly customer service all the way through the process of getting new lenses for my existing frames, also good to know that day are a service provider for The Meta glasses.
- AYAllyson YoungSep 4, 20251.0I didn't know that the location in the mall closed, so I'm trying to call and schedule an appointment. Once at 3:00 couple times because it said y'all were busy and now again at 5:50 go figure your lines are still busy. At least your other location answered your phones.
- LSLorenzo StanleyAug 30, 20255.0Eryn was very helpful and knowledgeable
- PFPamela FettersAug 29, 20255.0Really the best experience I have had in finding glasses. They went above and beyond to help me find frames and made sure I liked them.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide range of designer brand eyewear including prescription wearable technology.
Which vision insurance plans does LensCrafters accept?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
Can I schedule an eye exam appointment online?
Yes, you can schedule your eye exam online through LensCrafters' appointment scheduling link.
What are the store hours for LensCrafters in Fairview Heights, IL?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Does LensCrafters offer in-store pickup?
Yes, LensCrafters offers in-store pickup services.
What payment options does LensCrafters accept?
LensCrafters accepts American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, and Visa.
Is LensCrafters accessible for customers with disabilities?
Yes, LensCrafters has a wheelchair-accessible entrance.
What nearby places can I visit before or after my eye exam at LensCrafters in Fairview Heights?
Nearby you can visit Chipotle Mexican Grill and Chili's Grill & Bar for dining, Mattress Firm for retail shopping, and Walgreens for pharmacy needs.
How can nearby banks or services help when visiting LensCrafters at St. Clair Crossing?
Regions Bank nearby offers convenient banking services, and Western Union provides money transfer services, which could be useful during your visit.
Are there other optometry or eyewear providers near LensCrafters in Fairview Heights?
Yes, Reed Eye Care Center is located nearby if you want to compare services or get a second opinion.