Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
290 reviews
5 stars
259
4 stars
11
3 stars
6
2 stars4
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff received high praise for being friendly, helpful, and knowledgeable, with many customers highlighting individual employees like Meredith, Eryn, and Tim for their exceptional service.
Selection
Customers appreciated the wide selection of frames and lenses available, noting that the variety catered to different styles and preferences.
Efficiency
Many reviews mentioned the quick and efficient service, with customers being able to complete their purchases and adjustments in a timely manner.
Mixed Experiences
While most feedback was positive, some customers reported negative experiences related to service quality and communication, indicating inconsistency in staff performance.
- SHSierra Hartley3 days ago4.0Leigh was super helpful getting my glasses, she was patient while I tried on styles and even priced out two so that I could decide. We ended up going back to get my lenses changed for a darker transition and Eryn was super helpful as well. Not 5 stars because when we went for the exchange we were helped last even after people who came in after us. I am not sure if there was a reason that I am just unaware of but that is what I perceived. Still a good place to get my glasses. It was my first pair, and I am glad that I went here and was able to try them on and speak with someone instead of trying to figure it out online.
- MCMike CJan 4, 20265.0Outstanding business with amazing customer service. The entire process was easy though wished they had added seating. It was very busy, not enough seating to accommodate number of customers.
- AAAltoviseJan 2, 20265.0Easy scheduling, efficient and friendly staff.
- PBPORSHA BRYANTDec 12, 20255.0Meredith was awesome. She was very patient and polite! She has great customer service!
- KWKeitra WaltonDec 1, 20255.0Went and picked out some new frames and sunglasses. Leah made this process super fun and easy! This location has a huge selection of designer frames for fair prices.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide range of designer brand eyewear including prescription wearable technology.
Which vision insurance plans does LensCrafters accept?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
Can I schedule an eye exam appointment online?
Yes, you can schedule your eye exam online through LensCrafters' appointment scheduling link.
What are the store hours for LensCrafters in Fairview Heights, IL?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Does LensCrafters offer in-store pickup?
Yes, LensCrafters offers in-store pickup services.
What payment options does LensCrafters accept?
LensCrafters accepts American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, and Visa.
Is LensCrafters accessible for customers with disabilities?
Yes, LensCrafters has a wheelchair-accessible entrance.
What nearby places can I visit before or after my eye exam at LensCrafters in Fairview Heights?
Nearby you can visit Chipotle Mexican Grill and Chili's Grill & Bar for dining, Mattress Firm for retail shopping, and Walgreens for pharmacy needs.
How can nearby banks or services help when visiting LensCrafters at St. Clair Crossing?
Regions Bank nearby offers convenient banking services, and Western Union provides money transfer services, which could be useful during your visit.
Are there other optometry or eyewear providers near LensCrafters in Fairview Heights?
Yes, Reed Eye Care Center is located nearby if you want to compare services or get a second opinion.