LensCrafters Optique

4.7
493 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters Optique
328 Randall Rd, Elgin, IL
60177-2261, United States

Hours

Reviews

4.7
493 reviews
5 stars
451
4 stars
7
3 stars
1
2 stars
1
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of individual employees like Juwan, Jaisen, and Hamsa.

Professionalism

The team was noted for their professionalism and thoroughness during eye exams and consultations, making customers feel comfortable and well-informed.

Product Selection

While many customers appreciated the variety of frames available, some noted that the selection could be overwhelming or limited.

Hygiene Concerns

A few reviews raised concerns about cleanliness, particularly regarding the equipment used during exams and the overall store environment.

Mixed Experiences

While many had positive experiences, some customers reported issues with their glasses orders and felt pressured during the sales process.
  • AP
    Avani patel
    Jan 2, 2026
    5.0
    Juwan was amazing and helped us in a jiffy
  • LV
    Lou Vences
    Dec 17, 2025
    5.0
    They did an amazing job. The breakthrough of everything discussed was very thorough. From start to finish the experience never fails. That's the big reason why I have been coming to this location for years now and also using their services as well. Very satisfied with the experience and how the entire team handles themselves very professional. Will definitely recommend to anyone and relatives and friends to come in and give them more business. If I could give them a 10 star I would but 5 star is definitely also very deserving. L.V.
  • JK
    Jeff Kerner
    Dec 12, 2025
    5.0
    The Eye Doctor and Juwan were so helpful. Excellent customer service!
  • GH
    GC H
    Dec 11, 2025
    5.0
    Dr. Pak and Juwan were amazing! Great patient care and very knowledgeable. Made the visit very pleasant.
  • SS
    Stephanie Saengdarapheth
    Dec 4, 2025
    5.0
    Super friendly and knowledgeable staff!

Frequently Asked Questions About LensCrafters Optique

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.