Planet Fitness

4.7
732 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
3194 N Water St, Decatur, IL
62526, United States

Hours

Reviews

4.7
732 reviews
5 stars
633
4 stars
50
3 stars
15
2 stars
11
1 star
23

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Customers consistently praised the staff for being friendly, helpful, and professional.

Cleanliness

The gym is frequently noted for its cleanliness and well-maintained equipment.

Customer Service

While many had positive experiences, there were some complaints about unresponsive management and poor customer service in certain situations.

Atmosphere

The gym is described as having a welcoming and positive atmosphere, making it enjoyable for workouts.

Equipment Variety

Customers appreciate the variety of equipment available, allowing for flexible workout routines.
  • EM
    Emmanuel Matti
    4 days ago
    1.0
    Made a stop in here as a veteran, wanted a guest pass to see the gym. Lady at the counter said that will be 20 dollars… i said absolutely not and turned around… planet fatness is not worth 20 dollars for a guest pass… please fix your policies! Like the rest of planets!
  • AD
    Alfonso Diaz
    Nov 4, 2025
    5.0
    This is a nice place. Remember, if you know what you're doing, you can get a decent workout at any gym.
  • AA
    Anita
    Oct 28, 2025
    5.0
    The recent new staff members at Planet Fitness Decatur have really stepped up and made the gym even more enjoyable. They’re helpful, upbeat, and always quick to answer questions or point you in the right direction. Whether you’re grabbing a quick workout or just getting started with your fitness journey, they make you feel supported from the moment you walk in.
  • PG
    Patricia Garcia
    Oct 28, 2025
    5.0
    Every time I walk into Planet Fitness in Decatur, Alizjah is one of the first people to make the day feel easier. He’s always welcoming, upbeat, and ready to help with anything from explaining equipment to updating account info. You can tell he cares about the members and wants everyone to feel comfortable and confident while they’re here. What really stands out is how attentive and approachable he is. If something needs to be cleaned, restocked, or checked on, he’s already on it before you even think to ask. Those small details make a huge difference in the overall experience.
  • OW
    Olivia Welch
    Oct 24, 2025
    1.0
    I had a very disappointing experience with Planet Fitness in Decatur, Illinois. Despite calling multiple times over a week and a half, I received no callbacks as promised. When I finally did get in touch with the manager, they were rude and unprofessional, even hanging up on me. The misinformation about my refund was frustrating, and overall, the level of respect and customer service was extremely poor. The only positive interaction I had was with one kind employee, but the rest of the staff were not helpful at all. DO NOT GO TO PLANET FITNESS DECATUR, IL. there are so many better gyms to go to.

Frequently Asked Questions About Planet Fitness

What are the hours of operation for Planet Fitness in Decatur, IL?

Planet Fitness in Decatur, IL is open 24 hours Monday through Thursday, 24 hours on Sunday until midnight, 7 AM to 10 PM on Friday, and 7 AM to 7 PM on Saturday.

Where is Planet Fitness located in Decatur, IL?

Planet Fitness is located at 3194 N Water St, Decatur, IL 62526, USA.