Business Details
About
Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
Location
Hours
Reviews
4.2
641 reviews
5 stars
422
4 stars
89
3 stars
43
2 stars
18
1 star
69
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the gym for being clean and well-maintained, although some noted issues with specific areas like locker rooms and bathrooms.
Staff Friendliness
The staff received positive feedback for being friendly and helpful, with several specific mentions of individual employees who made a positive impact.
Equipment Quality
Customers appreciated the variety and quality of equipment available, though some expressed concerns about outdated machines and the need for more options.
Operating Hours
Several reviews criticized the limited operating hours, especially on weekends, with requests for more consistent and extended hours.
Customer Service Issues
There were complaints about poor customer service experiences, particularly regarding membership cancellations and staff unhelpfulness.
- SSStephanie Simpson2 days ago2.0I’m not sure who’s idea it was to “update” but it was not a good idea, added a million more stair machines and elliptical and bicycles, I’ve never seen anyone waiting on those machines why would you need to add more? Then changes all the old ones to “updated “ one, I could not feel any of the muscles I usually would feel, can’t do elevated reverse lunches because you can’t use the plates to step on because they are so oily, it took me 15 mins to set up a machine just to realize I can’t even use it, the whole set up was unnecessary, I had to cancel which sucks .
- AAAshley5 days ago3.0I’ve been coming here since 2020 and have loved the gym since. However, yesterday they updated all of their equipment and I cannot be more dissatisfied. They took out so many key machines that I saw constantly in use, the Ab room is gone, and everything seems cluttered and unorganized now. Honestly the update is confusing to me. Ugh not a fan of the update and I want to switch gyms now.
- GDGeorge DioguardiOct 28, 20255.0Wow. Nice clean facility. Friendly and inviting. Everyone minds their own business. Worth the price.
- DSD SOct 23, 20255.0Ryan gave me a tour of the gym and I loved it so much I signed up for the black card The equipment is great and works well with the app. It’s also great to work out at multiple locations but my favorite is the crystal lake gym. Everyone who works here is super nice and it’s clean and not crowded.
- DDDesertPhantomOct 23, 20253.0The equipment here is great but the workers are very rude it makes me not want to come in sometimes
Frequently Asked Questions About Planet Fitness
What are the operating hours for Planet Fitness in Crystal Lake, IL?
Planet Fitness in Crystal Lake is open Monday through Thursday from 5:00 AM to midnight, Friday from 5:00 AM to 10:00 PM, and Saturday and Sunday from 7:00 AM to 7:00 PM.
Where is Planet Fitness located in Crystal Lake?
Planet Fitness is located at 5320 Northwest Hwy, Crystal Lake, IL 60014.
What type of environment can I expect at Planet Fitness?
Planet Fitness provides a welcoming space known as a Judgement Free Zone® where members can build strength at their own pace with best-in-class equipment.
Does Planet Fitness offer a mobile app and what can it do?
Yes, Planet Fitness offers a mobile app that provides hundreds of ways to get strong, including workouts and fitness tracking.
What membership services does Planet Fitness in Crystal Lake offer?
Services include ClassicAccess, MobileApp, FreeICFT, ClassicWifi, workout perks, tanning, massage chairs, hydro massage, fitness training, and virtual personal training.
How can nearby Fresh Thyme Market be useful before or after my gym visit?
Fresh Thyme Market offers health food and organic groceries, which makes it convenient to shop for nutritious snacks or meals before or after your workout at Planet Fitness.
Are there medical facilities near Planet Fitness for health consultations?
Yes, nearby medical centers include Crystal Lake Medical Arts, Cronin Medical Group, Union Wellness Centers, and others, useful for consultations related to fitness and health.
Can I handle any banking needs near Planet Fitness?
Chase Bank is located nearby, making it convenient to manage banking needs before or after a workout session.
Does Planet Fitness in Crystal Lake have special holiday hours?
Yes, Planet Fitness has adjusted holiday hours on various dates, such as opening at 5:00 AM and closing between 12:00 PM and 11:59 PM depending on the holiday.
How can I contact Planet Fitness in Crystal Lake?
You can contact Planet Fitness at +1 815-893-0023.