Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
362 reviews
5 stars
341
4 stars3
3 stars1
2 stars3
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, helpful, and attentive, creating a welcoming atmosphere for customers.
Doctor Experience
Customers praised the thoroughness and professionalism of the doctors, particularly Dr. Cesar, who made patients feel comfortable and well-informed.
Efficiency
Many reviews highlight quick appointment scheduling and efficient service, with minimal wait times reported.
Product Quality Issues
Some customers expressed dissatisfaction with the quality of glasses and the handling of repairs, indicating a need for improvement in product management.
Family-Friendly
The staff is noted for being accommodating and patient with children, making the experience enjoyable for families.
- EMEthan MNov 5, 20251.0I must’ve been bothering when I called and someone named Eve or Eva answered. Wasn’t very welcoming at all when I simply was asking what brand was my contacts. Whatever Happened in their day, I hope it got better after that.
- KBkrista brandweinOct 28, 20255.0Love this office!!!
- HDHolly DalgleishOct 8, 20255.0I had a very good experience at this Lens Crafters. The exam itself went very smoothly and the doctor was very thorough, which I appreciated. The staff was friendly and Mikolaj was very helpful and knowledgeable when it came to picking out lenses. I would definitely recommend !
- JSJuan SalazarOct 4, 20255.0I Had a great experience with the staff. Rick was amazing and answering all 100 questions I had about my prescription. Thank you !
- SGSuzana GjeorgievskaSep 20, 20251.0I paid more than $2000 for my prescription designer glasses and I purchased the insurance. After only 10 months, my lenses were scratched, and I went to the Crystal Lake store. The manager personally took my glasses and she said that I will get notification when the glasses are ready. Week after I got the notification, I went to the store and they handed me my old glasses completely untouched even left them dirty with the same scratches. Very unethical business. I sent an email to the corporate customer service and they never replied. I called the manager of the store, asking why they gave me back my old glasses, despite the fact that I paid the co pay. She replied” that happens once in five years”, she never apologize. My job requires traveling 90% of my time and 100% computer work for which I need good quality glasses. Apparently LensCrafters sold me worthless plastic glasses that cost me more than $2000. I had to go twice to the store despite my extremely busy schedule just to get my old scratch glasses. I will never ever be their customer, but I have to give a compliment to the guy with the Polish accent who sold me the glasses initially, I don’t know his name.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer at the Crystal Lake location?
LensCrafters in Crystal Lake offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands are available at the LensCrafters location in Crystal Lake?
Brands available include Ray-Ban, Vogue, Daisy Fuentes, Prada, Burberry, Versace, Dolce & Gabbana, Oakley Meta, and more.
Does the LensCrafters in Crystal Lake accept vision insurance?
Yes, they accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health, among others.
What are the operating hours for LensCrafters in Crystal Lake?
Monday through Friday, LensCrafters is open from 9:00 AM to 7:30 PM; Saturday from 9:00 AM to 6:00 PM; and Sunday from 11:00 AM to 6:00 PM.
Is it possible to schedule an eye exam appointment online for the Crystal Lake LensCrafters?
Yes, customers can schedule an eye exam online via the LensCrafters appointment link provided.
What payment options are accepted at LensCrafters in Crystal Lake?
They accept American Express, Visa, Mastercard, Discover, cash, checks, Apple Pay, Android Pay, and travelers checks.
Does LensCrafters at Crystal Lake offer in-store pickup?
Yes, LensCrafters provides in-store pickup services for their eyewear products.
Are there any pet stores near LensCrafters in Crystal Lake if I need to shop for my pet after my appointment?
Yes, Bentley's Pet Stuff Crystal Lake and Bentleys Pet Stuff and Grooming are nearby pet stores where you can shop for your pet.
If I want a haircut before or after visiting LensCrafters in Crystal Lake, where can I go nearby?
Hair Cuttery is a nearby hair salon where you can get a haircut before or after your LensCrafters visit.
Are there dining options near LensCrafters where I can grab a quick bite?
Yes, nearby options include Quizno Classic Subs of Crystal Lake, Panda Express, McAlister's Deli, Nothing Bundt Cakes, and Crumbl Cookies.