Pearle Vision

Reviews

• IT

  Isaiah Trotter

  Feb 20, 2026
  1.0
  rarely leave negative reviews, but this experience needs to be shared. I purchased a pair of glasses for over $500, and from day one they have caused significant discomfort, especially pain in the back of my head. I returned to the Crest Hill location over three separate times to have them adjusted, and each time they were still not fitted correctly. The issue was never properly resolved. What’s even more frustrating is that I was told I could not exchange the glasses despite the company policy stating they will “make it right” within 30 days of purchase. That policy was not honored in my situation. I found it extremely difficult to work with the staff at the Crest Hill location. The overall experience was disappointing, especially considering the amount of money spent. Out of frustration, I visited the Oak Brook location and they corrected the issue on the first try. The difference in service was night and day. Oak Brook was professional, knowledgeable, and efficient. They also have a much better variety of frames to choose from. I would strongly recommend going to the Oak Brook location instead of Crest Hill. Based on my experience, Crest Hill Pearl Vision was a very poor experience.
• MW

  Madeline Wasielewski

  Feb 16, 2026
  5.0
  This visit was great. I met my new eye dr. He was super nice and knowledgeable. Alex was in training and went above and beyond to make sure I understood every test and the reasoning behind them. Michelle helped me find a pair of glasses that worked well for my face. I was so happy with her opinion and help that I ended up getting two pairs. I would recommend this staff/office to everyone.
• JT

  Jkr T2

  Feb 6, 2026
  5.0
  I was advised on all my options being my first time with glasses. The doctor and staff were friendly and very supportive
• MA

  Muriel Anderson

  Dec 8, 2025
  5.0
  They have been great. I took my sister in for an exam and new glasses and she has trouble walking . They understood this and helped. They were awesome.
• AG

  Alyson Garcia

  Dec 6, 2025
  5.0
  What a great experience! Between the eye dr and Jennifer, I felt informed and well taken care of.