Brand Certified
National Seating & Mobility
3.5(119 reviews)
Certified by National Seating & Mobility • Mar 08, 2026
Business Details
5444 East Ave, Countryside, IL
60525-3671, United States
Certified by National Seating & Mobility • Mar 08, 2026
(630) 495-3751
Certified by National Seating & Mobility • Mar 08, 2026
https://locations.nsm-seating.com/il/countryside/5444-east-ave
Certified by National Seating & Mobility • Mar 08, 2026
About
Certified by National Seating & Mobility • Mar 08, 2026
Home Medical Equipment StoreWheelchairsWheelchair Repair ServiceMobility ScootersMobility Equipment StoreNational Seating & Mobility
At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work completely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.
Details
- DebitAvailable
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Certified by National Seating & Mobility • Mar 08, 2026
Hours
Certified by National Seating & Mobility • Mar 08, 2026
Reviews
3.5
119 reviews
5 stars
72
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3
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1 star
41
- KKKaren Kenny1 day ago5.0My experiences with the Countryside location has been excellent. Over the last 13 years, they have come out for my husband’s wheelchair maintenance and repairs. They guide me through the process and they take care of the paperwork. Their technicians make house calls for the repairs when possible (all the repairs and maintenance his chair needed was able to be done at our home). This helps a ton since my husband’s MS has confined him to his power chair, which makes it hard to bring it in for repairs.
- JZjenny zabrocki3 days ago1.0Do your absolute best to never, ever use this company. It took over 9 months to get our wheelchair, and each time I would call they would gaslight me. Ex: "Well your order hasn't moved ahead because we are waiting for you to pick a color." So no one has called me to tell me they needed that information, but somehow it's my fault. And this company loves nothing more than tranferring to calls to people who know nothing and need to transfer you again.
- RARemah abdelghaniFeb 25, 20265.0Great friendly staff. I was shown how everything works and they explained everything well.
- LSLea StellatosFeb 10, 20265.0We have been working with National Seating since 2012 and I can say they have exceptional service. Jim Larkner is outstanding! He has been assisting us for all years with all of my daughter's needs including manual chair, power chair, driving systems, stander, HTS, lifts, etc. I have a lot of ideas regarding positioning/modifications and Jim always patiently listens and assists with better suggestions. He even helped me pick out the right tools so I can make small adjustments myself without stripping the screws. He has assisted us at home, school, Shirley Ryan and works well with complex issues (and people.) The office staff is kind and efficient. I phone every now and again on orders. I can imagine the calls they have to take while everyone is waiting on insurance claims. Waiting is the hardest part...but that's not on National Seating, that is the insurance company's doing. I would not hesitate to recommend National Seating. Jim is the absolute best!
- DRDalena Bullock, RNJan 19, 20261.0This company has absolutely the worst customer service I have ever had to deal with! It has been nearly a year since I originally called to have my son’s wheelchair adjusted to account for how much he has grown (he was 4 years old at the time, now 5, so you can imagine how fast he’s growing). I understand that parts can take awhile to come in, but I spoke with someone, almost 3 months ago that said his parts are in and that someone will call me to schedule a time to adjust his wheelchair. No one has called me, and I have been calling almost every week and have still not been able to speak with someone who can schedule an appointment. After he grows out of this wheelchair completely, I will never work with this company again! So disappointing!
Frequently Asked Questions About National Seating & Mobility
What makes NSM the preferred choice for obtaining mobility solutions?
At NSM, we are uniquely positioned to search hundreds of sources for the precise components needed to create a chair that is made specifically to meet the needs of each client. Each chair can be designed for maximum comfort and ease and will provide the specific therapeutic benefits prescribed for you by the health care team. But what really sets NSM apart is our approach. We work from the heart, honoring your journey of independence with efficient, friendly attention that puts your interests first. This is our life’s work—to help others move through life—and we take it very seriously.
How can I work with NSM for my mobility needs?
National Seating & Mobility is a member of your rehabilitation health care team. We work with your physician, nurses and therapists to provide a one-of-a-kind mobility solution customized to your needs and preferences. Because we work in a partnership with your health care team, we require a referral from them in order to be your mobility provider. To help ensure your choice of NSM, you should request that your physician and/or therapist select us as your provider of choice.
How long does it take to get a new power wheelchair from NSM?
NSM strives to complete each timeline phase as quickly as possible without compromising any step in the process. Please refer to this page for the full timeline. We appreciate your patience and understanding.
Why must I see a doctor to get a wheelchair from NSM?
Our clients have mobility challenges and are referred to us by therapists and physicians to receive mobility solutions that meets all their unique needs. If you need a wheelchair, your best plan is to talk with your physician or therapist and get a thorough evaluation from a qualified Rehab Technology Supplier (RTS).
What if my medical condition changes?
Contact your local NSM branch and notify us of any changes that may affect the proper fit and function of your chair.
Are there any dangers in using an off-the-shelf wheelchair?
Definitely. A standard or not customized chair can cause more harm than good. People come in all shapes and sizes; their chairs must be designed to fit them. In severe situations, a standard or not customized chair may:
- Cause significant physiological and psychological problems
- Lead to an increase in dependence because it’s not used due to lack of comfort
- Cause pressure sores, or decubitus, due to improper cushioning
- Become obsolete quickly if not configured to “grow with the child”
- Become a major expense to replace or reconfigure, because most funding sources will only reimburse for a new chair every five years.
Do I have a choice of which mobility solutions company to use?
The choice of a wheeled mobility supplier is yours. Discuss your decision with your physician and therapist.
What types of mobility products does National Seating & Mobility offer?
National Seating & Mobility offers products such as ramps, stairlifts, ceiling lifts, vehicle lifts, elevators, home modifications, tub to shower conversions, grab bars, pool lifts, and door openers.
Where is National Seating & Mobility located?
National Seating & Mobility is located at 5444 East Ave, Unit A, Countryside, IL 60525-3671.
What are the business hours for National Seating & Mobility?
The business is open Monday through Friday from 8:00 AM to 4:30 PM and closed on Saturdays and Sundays. It is also closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
What services are provided at National Seating & Mobility?
They provide services including ceiling lifts, vertical platform lifts, stair lifts, ramps, floor lifts, auto lifts, bathroom modifications, tub to shower conversions, pool lifts, and grab bars.
Does National Seating & Mobility have wheelchair accessible facilities?
Yes, National Seating & Mobility has a wheelchair accessible entrance and wheelchair accessible parking.
What geographic areas does National Seating & Mobility serve?
They serve Southwest Indiana including Munster, Valparaiso, Evansville, Schererville, Merrillville, and Crown Point.
How can customers contact National Seating & Mobility via email or phone?
Customers can reach them by phone at +1 630-495-3751 or via email at accessmobility@nsm-seating.com.
Are there any fitness or sports centers near National Seating & Mobility?
Yes, nearby fitness options include Flying High Sports and Rec Center and Team United Martial Arts Academy, which customers might visit before or after their appointment for physical activity or rehabilitation exercises.
What nearby hardware and home improvement stores could be convenient for National Seating & Mobility customers?
Colony Hardware - Countryside and Illco are nearby hardware and home improvement stores where customers can find related tools and supplies.
Are there places to eat or relax near National Seating & Mobility?
Yes, customers can visit Allstars Sports Bar & Grill or Vee Pak for dining options close to National Seating & Mobility.
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