SoulCycle LOOP

Reviews

• EM

  Evangelia Mparkas

  Mar 16, 2026
  1.0
  The front desk lady was super rude; I don't understand how studios can still hire staff like that. When I asked where the changing room was, she just told me to “ask someone else.” It was my first time at SoulCycle, and when I came out of class, I saw that money had been charged to my account for the shoes (for first-timers, this is actually free. I also mentioned that it was my first time at the studio). When I tried to speak to a staff member, there was no one left at the entrance. The only positive thing was the instructor and his class, but I would never go back to that studio.
• NG

  Neeraj Gupta

  Feb 28, 2026
  5.0
  Best out of any soulcycle studio.
• DB

  Dana Bassett

  Feb 26, 2026
  5.0
  Love my class and love my instructors!!! This is my new location but both in Chicago are amazing. Thank you!
• IB

  Inaija Butler

  Jan 23, 2026
  1.0
  I was really excited for my SoulCycle class, but the experience was immediately soured by the staff. I asked three different employees (and emailed days beforehand) for parking information, and every single time I got the same vague, unhelpful response. In person I was given a random point at a wall and “across there.” Parking lots have addresses. A little effort or clarity would’ve gone a long way. Instead, the staff came off as ditsy, disengaged, and honestly pretty rude. It felt off-putting before I even made it to class. For a brand that prides itself on “community” and good energy, the vibes were rancid. Customer service needs serious work.
• SP

  Stephanie Parshall

  Jan 3, 2026
  5.0
  I already knew I loved cycling, but I had only taken Peloton classes before. Treating myself to Diana’s Holiday Hits morning class on Christmas was the perfect way to experience an in-studio ride—and it was so much fun. At the start of class, Diana checked in to see if I wanted a shoutout or any extra attention, which I really appreciated. I let her know I prefer to fly under the radar, and she completely respected that. Midway through the class, she discreetly came by to check in on me, which felt incredibly thoughtful and supportive without being intrusive. Even as I was still getting used to the movements, her energy was contagious and the class itself was excellent. I’ll definitely be back. Thank you, Diana, for making my first ride such a fun and welcoming experience!

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