LensCrafters

Reviews

• ML

  Marrisa Lee

  1 day ago
  5.0
  I’ve been a patient at this LensCrafters location for the past two years, and my experience has consistently been excellent. Dr. Kowalski has been amazing from day one. He’s personable, knowledgeable, supportive, and always bringing great energy to every visit. During my most recent visit, I came in to order contacts and also needed glasses. Jaisen Allen, the store manager, was incredibly helpful and professional. He took the time to explain the new LensCrafters+ program in a way that felt practical and personalized, which I really appreciated. I was able to get my contacts and two new pairs of glasses ordered, which made the visit productive and worthwhile. I also had a tricky situation come up, and Jaisen helped me navigate it with care and professionalism. Meant a lot. Between his excellent customer service and Dr. Kowalski’s ongoing support, I truly couldn’t be happier with my experience here. 10/10 recommend this location. Great people, great energy, and great service.
• AA

  aninbot

  1 day ago
  3.0
  The optometrist was really nice and professional. However, two of the associates always seem to be in a bad mood. Whenever I want to purchase something they actually look upset that they have to now put in the effort to do checkout. The only time they seem relieved is when its time for the customer to leave. They dont have the cost differences of different lenses handy, and use their tablet to put in the order with little transparency for the customer. Only after the order is completed do they give the invoice with the breakdown. God forbid you want to know the difference of certain options. They look at you like you're stupid and they are inconsiderate and desensitized of the fact glasses are a large expense.
• DB

  Dr. Venera Bekteshi

  5 days ago
  5.0
  Akina at LensCrafters was absolutely wonderful today. She spent so much time with me, patiently explaining the AI glasses, answering all of my questions, and making sure I understood everything clearly. She also adjusted the pair I got so carefully and made sure they fit just right. I really appreciated how knowledgeable, thorough, and kind she was throughout the whole experience. Great customer service is hard to find, and Aki truly went above and beyond. Thank you, Akina!
• DM

  Daniel Mendes

  6 days ago
  5.0
  They really saved me. I ran out of my eye drops. Doctor was amazing, cristal clear information. They prescribed the medication and Im all set do continue my trip Thanks guys
• EY

  Elizabeth Youngling

  Mar 24, 2026
  5.0
  Stopped in to the Delano Court Chicago location hoping they would help me adjust some glasses that I did not buy there but were hurting me. Almost embarrassed to ask but was desperate. Jaisen Allen (manager) could not have been more kind and helpful! My glasses feel much better and I will be sure to shop there for next pair. Thank you Jaisen.

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