Planet Fitness

4.4
1249 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
8331 S Holland Dr, Chicago, IL
60620, United States

Hours

Reviews

4.4
1,249 reviews
5 stars
879
4 stars
196
3 stars
83
2 stars
19
1 star
72

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers reported issues with cleanliness, particularly in the bathrooms and locker rooms, with some describing them as dirty or unsanitary.

Equipment Issues

Numerous reviews highlighted that machines, including treadmills and stair masters, are frequently broken or out of order, leading to frustration among members.

Staff Performance

While some customers praised the staff for being friendly and helpful, others criticized them for being inattentive or unprofessional, particularly regarding customer service.

Atmosphere

The gym is generally described as having a positive atmosphere, with many customers appreciating the friendly environment and lack of judgment.

Customer Service

There were mixed reviews about customer service, with some praising the staff's helpfulness while others reported poor experiences, including unresponsive management.
  • DW
    Dominique Washington
    Nov 14, 2025
    4.0
    Awesome place cool staff only issue is all the cars illegally park out front. Even when the parking lot is empty people are allowed to illegally park out front.
  • AG
    African Goddess
    Oct 14, 2025
    1.0
    Dirty and so many machines are broken with no sign saying it’s broken. Staff sits at front on their phone's. Garbage cans are overflowing with trash. No cleaning solution in bottles I had to go to the front to get some. I will not be back to this Chatham location. People working out in jeans and crocs! I’m so happy I don’t have the one gym membership because I would certainly cancel if this was my only choice.
  • KK
    Keyona
    Oct 4, 2025
    2.0
    Oh my! None of the TVs are working. Only 2 stair masters. Bathrooms were not clean.
  • QL
    Quentin Lee
    Oct 1, 2025
    5.0
    The employees are very approachable and helpful.
  • SW
    Sean William
    Sep 13, 2025
    1.0
    I have been coming there for the past two years and I have seen dramatic changes. First starting with the staff, the female staff at this planet fitness are very flirty and be annoying as hell being in the client’s face and Be super petty when she’s in one of her moods, playing sad raindrops storms in no music that’s uplifting. And she needs to be fired number two. Why is it not enough workout Stair masters at other planet fitness they’re over four different stair masters and there’s always something broke in this planet fitness but it doesn’t get fixed often. I hope that these changes can happen immediately as a paying customer I can take my money elsewhere.

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Chicago (Chatham), IL?

Planet Fitness in Chicago (Chatham), IL is open 24 hours Monday through Thursday, until 9 PM on Friday, and from 7 AM to 7 PM on weekends.

Where is Planet Fitness located in Chicago (Chatham)?

Planet Fitness is located at 8331 S Holland Dr, Chicago, IL 60620, USA.